Consultant Spotlight: Shirley Arnall, RN, BSN – Validation Manager, Clinical Registry Services


Marketing Manager

Shirley Arnall, RN, BSN, serves in the position of Validation Manager for the Registry Partners Quality Division.

Other positions Shirley has held with Registry Partners include: Clinical Data Abstractor and Validation Specialist.

Prior to joining Registry Partners, Shirley worked for five years as an Outcomes Specialist/Clinical Reviewer for HCA Lee’s Summit Medical Center in Missouri and has held positions as Quality Assessment Analyst and Quality Improvement Specialist for Menorah Medical Center in Missouri and Blue Cross Blue Shield of Kansas City. She also served as an Executive Staff Assistant for Cleveland Chiropractic College and as an Administrative Assistant for the University of Kansas Medical Center.

Shirley is a Registered Nurse, presently licensed in the state of Missouri, and earned her Bachelor of Science in Nursing (BSN) from Wichita State University, Kansas. She also has a Bachelor of Science in Medical Records Administration degree from the University of Kansas Medical Center.

Shirley presently resides in Missouri with her husband and they have one son.  In her spare time Shirley enjoys entertaining, baking, gardening, playing piano, and spending time with my family.

Q & A with Shirley:

Q:  You have been in the field of healthcare quality for a number of years.  What prompted you to select this field and what do you like most about it?

A:  I’ve always had an interest in healthcare, and chose the healthcare field because I wanted to help others.  In the course of my career I’ve been afforded so much more and have enjoyed a wide range of career opportunities, from clinical practice to clinical documentation systems and health information abstraction.

Q:  If you can think of one piece of advice you received over the course of your career, that could help others in the healthcare quality profession, what would it be?

A:  The healthcare field can be very demanding and cause a struggle in balancing work and personal life.  During the course of my career, I’ve learned that you have to give yourself permission to take care of yourself first, so that you can be more effective in your career, family and personal life.  To approach the challenge of multiple priorities by focusing on just one thing … your own personal energy.  To make choices that maximize your energy like eating right, exercising, getting enough sleep and avoiding unnecessary stress it makes it easier to manage all of the other priorities in your life.  This promotes better quality of work, helps to keep your career on track, and your personal life more balanced.  Someone once said to me, “If you ruin your health, you will not be able to accomplish much else”.

Q:  What do you like most about working as a Validation Manager?

A:  I have a strong customer-service focus, so I really enjoy helping and guiding our staff toward quality abstraction of health data, learning core measure and registry guidelines, and gaining expertise with electronic medical record systems.