Management Spotlight: Courtney Jagneaux, RHIA, CTR- Project Manager


Courtney Jagneaux, RHIA, CTR serves as Project Manager for the Registry Partners Oncology Services Division. As a project manager Courtney primarily works with CoC accredited cancer programs and recently coordinated the implementation of an academic project with a large team of CTRs.  Courtney’s attention to details and communication  provide an excellent partnership with our clients.

Prior to joining RPI, Courtney worked in the Oncology Registry for Lafayette General Medical Center in Lafayette, Louisiana where she coordinated the registry and CoC accreditation, leading her program to earning the CoC Outstanding Achievement Award.  In her last year with Lafayette General, she also served as a Survey Readiness Consultant for the Lafayette General Health System, providing support and knowledge to other CoC accredited cancer programs within the health system.  In this role she assisted with survey prep and attended CoC surveys, reviewed the SAR for concordance with the CoC standards, provided guidance in the deficiency appeals process and assisted with resolving deficiencies. 

Courtney is a graduate of the University of Louisiana at Lafayette where she received her Bachelor of Science degree in Health Information Management. She became certified as a RHIA in May 2012 and a Certified Tumor Registrar in September 2013.

She is a member of the National Cancer Registrars Association, Louisiana Cancer Registrars Association where she has served on the Annual Conference Planning Committee, and presently serves on the Executive Board as Secretary, American Health Information Management Association and Louisiana Health Information Management Association.

Courtney resides in Lafayette, Louisiana with her husband, Kyle, and two children.  In her spare time, she enjoys baking, spending time with her family, and watching New Orleans Saints football.


Q&A with Courtney:

Q:     What did you do prior to entering the healthcare field?

A:     Prior to entering the healthcare field, I worked my way through college as a waitress. While still in school, I acquired a part time job at Lafayette General Medical Center as a part time and weekend birth certificate clerk. Closer to graduation I was given the opportunity to work with the cancer registry. I accepted, and never looked back!


Q:     How did you become interested in the administrative side of health information management?

A:     While working in Cancer Registry doing casefinding, follow-up, conference coordinating, and abstracting, my supervisor who handled the CoC accreditation, and registry management was devastated with the diagnosis of pancreatic cancer. When this happened, there was only me and another registrar trying to maintain an over 1,200 cases per year load along with CoC accreditation. I took the initiative to learn more about CoC accreditation and registry management, and eventually we were able to hire 2 additional registrars for our team.  I very much enjoyed leading the registry team and celebrating our achievements.


Q:     In your opinion, what makes your job interesting?

A:     I find my job as a cancer registrar to be interesting, because even though it may seem like registrars are simply collecting data, the data we collect is used to contribute to cancer research and finding a cure for such a devastating disease.