Sheila Veuleman, RN, BSN, CPE, COS-C, serves as Business Development Associate for the Registry Partners Quality Division.
Other positions Sheila has held with Registry Partners include: Project Manager, Project Director and Vice President of Operations for Pediatric Registry Services.
Prior to joining Registry Partners, Sheila held various nursing and quality related positions some of which include: spending six years as a hospital charge nurse/flight nurse for the neonatal intensive care unit at Willis Knighton Medical Center; working as the Director of Nursing for Amalgam Adolescent Psychiatric Hospital in Pleasant Hill, LA; serving as Administrator for Winward Hospital also in Pleasant Hill, LA; working as an Assistant Administrator and Director of Quality & Risk Management for Christus Coushatta Health Care Center in Coushatta, LA; serving as Quality Improvement Specialist for eQHealth Solutions (Medicare QIO); and finally, working as a Registered Nurse for Synergy Home Care.
Sheila attended Northwestern State University in Shreveport, LA where she earned her Bachelor of Science in Nursing. Additionally, she holds two national certifications: CPE (Certified Patient Educator) and COS-C (Certified Oasis Specialist-Clinical). Additionally, she is a TeamSTEPPS Master Trainer and is LEAN green belt certified. Sheila’s professional activities and memberships include serving as a board member and regional representative for the Louisiana Association for Health Quality and community advisory member for the University of Louisiana at Monroe Department of Health Studies. She is also a member of NAHQ (National Association for Healthcare Quality).
Sheila currently lives in Louisiana with her husband. They have three sons and a Chihuahua named Trudy. In her spare time, she enjoys spending time with family, making memories in outdoor activities and sporting events. Geaux Tigers!! I also enjoy crafting such as embroidery, scrap booking and photography
Q & A with Sheila:
Q: Having worked in the clinical patient care setting for a number of years what made you decide to seek opportunities outside of direct patient care?
A: When I worked at the bedside in the NICU, I constantly looked for ways to improve care to our tiniest patients. It was here, where I was presented the opportunity to serve on a Performance Improvement project, in an effort to decrease infection rate in our NICU. During that project, I saw how better processes could improve care to all of our patients and I was hooked. Being an analytical person, who wants to know the supporting information, the why and the how, it just seemed like a perfect fit for me. So, I began my journey from direct patient care, into the quality improvement world.
Q: What do you like most about your position as Business Development Associate?
A: I love the opportunity to meet new people and learn about what, in their job, is keeping them awake at night and provide them an opportunity to partner with an amazing company who offers assistance and support, to help improve their processes, improve care to their patients and perhaps even get a little more sleep at night.
Q: What advice can you give others who are seeking opportunities in the healthcare quality industry?
A: My best advice would be to fall in love with improving the care of patients in all settings; to ensure patients receive the highest quality of care available. Also get involved with quality organizations such as the National Association of Healthcare Quality, or your state quality association. They are always looking for volunteers to work on quality initiatives. Continue to think inside and outside the box, always remember the light-bulb was not invented by doing continuous process improvement on the candle!