Joanne (Jo) Boxall, RN, serves as Validation Manager for Registry Partners Quality Division, Clinical Registry Services.
Jo began working with Registry Partners in 2013 as a Clinical Data Abstractor. She was later promoted to Validation Specialist in January, 2015 and on to Validation Manager in November, 2015.
Jo’s professional experience includes serving for six years as a Clinical Specialist II for Orlando Health, where she abstracted data for all core measure modules and served as a back-up supervisor; additionally she spent five years working as a Home Care Nurse for Senior Home Care in Orlando and also has experience as a HEDIS Medical Records Reviewer for Managed Access Inc. in Tampa, FL.
Jo completed her nursing degree at Sussex Downs School of Nursing in the United Kingdom in 1992 and became a Registered General Nurse (R.G.N) in the U.K. She then became an RN in the U.S. in 1993 and is presently licensed in the state of Florida. In addition she has completed Basic Life Support (B.L.S.) certification.
Jo is originally from Bexhill-on-sea, a small town in the Southeast part of England in the county of East Sussex which is known as the sunniest county in the U.K. She presently resides in Orlando, FL with her husband and daughter.
In her spare time she enjoys going to DisneyWorld and SeaWorld with her family, reading, camping, swimming, visiting the beach, movies and exploring new places.
Q & A with Jo:
Q: What do you find to be the most rewarding part of your health care quality career?
A: Still being able to affect outcomes for patients. As hands-on nurses we want to care for our patients in the best way. As a healthcare quality professional, I can still monitor effectiveness of care for specific conditions, and show ways to improve, which will ultimately improve the patient’s quality of care.
Q: What do you like most about your position as a Validation Manager?
A: The great team that we have here at Registry Partners! Everyone I work with is wonderful! We all pitch in and help when needed, every single employee is truly valued, and the support from management is the best I have encountered in my healthcare career.
Q: What tips can you provide that may help a clinical data abstractor improve their abstraction skills and become a more efficient abstractor?
A: Double and triple check your work, and ask questions if you are unsure! Great communication with your team is the key to success. If you have corrections back from your validation team, please make specific notes for future abstractions, and again, ask questions if you are not understanding what is incorrect. We are here to help! Draw on all of the expertise within your team and always keep your guidelines open for reference, even if you think you know them inside and out! Lastly, if you are abstracting a tough case, and feel like you are reading the same documents over and over without getting anywhere, take a break, or go back to it the next day. Having a rested mind can help tremendously!