Eva Pierce, RHIT, serves as Senior Project Manager for the Registry Partners Quality Division.
Prior to joining Registry Partners, Eva served as Quality Coordinator for Kaweah Delta Medical Center in Visalia, CA, where she was responsible for Inpatient and Outpatient Core Measures and Inpatient Psychiatric measures.
She also has eight years of experience serving as Chief Information Officer for Corcoran District Hospital in Corcoran, CA, where she was in charge of revenue cycle management including: patient financial services, admissions department, information systems and health information while also overseeing the Hospital Based Rural Health Clinic.
Eva earned her Associates of Science degree in Health Information Technology and is certified as a Registered Health Information Technician. She has extensive knowledge regarding the Centers for Medicare and Medicaid Services and The Joint Commission Quality Reporting Programs as well as licensing, reimbursement and accreditation.
Eva presently resides in California with her husband and two dogs. She has one son, two daughters and three grandchildren. In her spare time, Eva loves to read and spend time with her family.
Q & A with Eva:
Q: What do you believe the healthcare quality field is so important?
A: My dad and mom both died of Congestive Heart Failure and watching my dad in and out of the hospital in his last days opened my eyes to what is needed in healthcare. He would have some really good care and then some not so good care and that inconsistency must stop. We must give our patients the kind of care that we would give to our own family members. As a past healthcare executive, I would tell my staff and new employees the story of my dad and would tell them to treat the patients like they were their own parents … giving them the highest respect, dignity and care. When my mother passed away, the ED Doctor was so compassionate and caring as he talked to us and helped us make a very hard decision. My mother had to be removed from life support and he answered every question for us with respect … even in a busy ED, he took the time for us. He kept coming in and checking on us while we were at her bedside and reassured us that we had made the right decision and that there was nothing more they could have done for mom. We need to hold each other accountable to provide that care from the top executive to every department because it takes every department to make a top-notch facility, but it only takes one employee or Doctor to bring a department or facility down. People remember both bad and good experiences.
Q: What do you like most about your position as Senior Project Manager?
A: I like to help people and that is probably why I went into HIM and Quality. I like helping our customers and our employees be the best that they can be at their jobs. I guess I am more of a mentor and I really strive to serve not only the customer, but the employees and the company. I also like that I am always busy and involved in the day to day activity of each project.
Q: What advice can you give others who may be considering a remote position outside of the clinical setting?
A: I know it can be scary because it is a total culture shock to move from a facility to a consultant lifestyle, but I love it! My work and home life is finally balanced for the first time in my career. For the first time my family is not coming in “2nd” to my work. Balancing work life and home life is a blessing … that is my life and it can be yours too. Do not let fear stop you from taking that step because there is a lot of team support to help you succeed and get adjusted to working in a remote environment.