Our Team

Filter by Division: Oncology Quality

Registry Partners is excited to bring data abstraction, registry management and consulting services to your facility through our experienced and professional staff. We are dedicating this page of our site to showcase our individual team members, and their most recent accomplishments, to celebrate their hard work in their respective fields both on the behalf of your facility and your patients.

Amy Arnold, CTR

Vice President of Accreditation Services

Registry Partners Oncology

About Amy

Amy directs and oversees the daily operations of the Oncology Services division specific to Commission on Cancer (CoC) and National Accreditation Program for Breast Centers (NAPBC), accredited cancer program services, standards compliance and special projects. She conducts on site program assessments and mock surveys by client request, oversees the CoC Mentoring Program and provides CoC/NAPBC staff education as needed. Amy resides in North Carolina with her husband and three children. In her spare time she enjoys sightseeing, playing games with her family, reading and crocheting.

Past Experience:
Prior to joining Registry Partners, Amy worked as the Cancer Registry Coordinator for Onslow Memorial Hospital in Jacksonville, NC, where she was responsible for general registry operations functions, coordinating cancer committee and tumor board meetings, assisting with quality improvement studies and data analysis, working with the CoC cancer program standards and assisting with the survey accreditation process.

Amy also served as Physician Services Coordinator for Onslow where she coordinated medical staff department meetings and medical staff functions, served as a physician liaison between hospital and community providers, and restructured the cancer committee meeting to meet the needs of the hospital and accreditation standards. Additionally, she served as an EDM Core Team Leader (Meditech) for the Emergency Department and Outpatient Rehab program at Onslow where she managed the implementation of Meditech’s Physician Documentation, CPOE and nursing documentation. This process required project management skills, evaluating current processes for efficiencies, streamlining planning and developing training plans and materials and has experience working as an Emergency Department Clinical Secretary.

Education/Certifications:
Amy attended Ashford University in Clinton, Iowa, where she received her Bachelor of Arts degree in Health Informatics with a minor in Information Systems. She has also taken Health Information Technology courses at Coastal Carolina University and received her CTR certification.

Professional Associations:
Amy is a member of the National Cancer Registrars Association and the Association of North Carolina Cancer Registrars.

Previous Positions at Registry Partners:
Project CTR, Project Manager, Project Director and Accreditation Services Director

Q & A with Amy:

Q: There have been many changes implemented throughout your cancer registry career. Do you have a specific change that stands out as the most memorable change? What advice can you share on how best to deal with change when it occurs in the registry profession?

A: There are two changes that stand out to me most. The first is the 2012 Cancer Program Standards shift to a more patient-centered focus. This change really impacted the focus of CoC accreditation and shifted the focus from data to patient outcomes. The second is the upcoming change to AJCC Staging. Both of these changes are so drastic that they significantly impact both the CTRs and the cancer program as a whole. My advice to handling change is to accept that change is an undeniable part of life. Change is important to continue advancement in cancer care. The best thing we can do as registrars is to educate ourselves on changes, as resources become available, and reach out for help if you find yourself struggling with a change. The registrar community is full of highly knowledgeable individuals willing to help whenever possible.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I stumbled into the cancer registry, like many others. I spent many years working in a hospital in various roles. While working as the medical staff coordinator I was assigned the role of handling Cancer Committee meeting minutes due to the resignation of our CTR. While working on the minutes and preparing for the meetings I became very intrigued with the Cancer Program Standards and realized that our organization needed to make some changes to continue to comply with the newer standards. This led to an offer to come work in the registry and subsequently becoming certified.

Q: What is the recommendation you most often share with cancer committee membership?

A: Document, Document, Document. A program’s cancer committee minutes should be a detailed reflection of the work that has been done. It is also important to ensure the verbiage used in the minutes matches the verbiage used in the standards. Surveyors and technical staff should be able to review your program’s minutes and determine compliance with standards. The PAR/SAR should be used to further verify you are in compliance, however, if information is documented in your PAR/SAR but not the minutes … you risk being non-compliant.

Amy Goss, RHIT, CTR

Project Manager

Registry Partners Oncology

About Amy

Amy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Amy resides in Pennsylvania, with her husband, son and a dog named Ellie. In her spare time, she enjoys reading, gardening and spending time with family and friends and spending time at their swimming pool during the summer months.

Past Experience:
Amy has devoted her entire career to the Health Information Management and Cancer Registry fields. She has held positions such as Medical Records Team Leader for Geisinger Medical Group in State College, PA; Area Manager for ChartOne in Baltimore, MD, where she hired, trained and managed a team of eighteen Release of Information employees in four states. She performed quarterly quality control audits and worked with HIM directors to customize service contracts and ensure ChartOne was fulfilling contract specifications successfully. She also served as HIM Specialist for Ohesson Manor in Lewistown, PA, working in various HIM capacities including: quality audits, release of information, coordinating clinical documentation compliance, maintained the security of HIM systems and clinical records and provided training and support. She accepted her first Cancer Registry position working as a Tumor Registrar for Geisinger-Lewistown Hospital in Lewistown, PA, where she devoted ten years. She was involved with all aspects of the cancer registry and cancer program management for this CoC Accredited facility.

Education/Certifications:
Amy attended the South Hills School of Business and Technology in State College, PA, where she earned her Associate’s Degree in Health Information Technology. She became certified as a Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR).

Professional Associations:
Amy is a member of the National Cancer Registrars Association (NCRA) and Pennsylvania Cancer Registrars Association (PACR).

Q & A with Amy:

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I knew that I wanted a profession in healthcare, but realized quickly that being a nurse was not meant for me. I then became interested in the health information side of healthcare and realized that it meant a variety of career choices. I was working in a nursing home implementing EMRs and coding charts but I still felt like I could expand my career so when the opportunity arose in a local hospital for a CTR position with training, I jumped at it and haven’t looked back since.

Q: There have been many changes implemented throughout your cancer registry career. Do you have a specific change that stands out as the most memorable change? What advice can you share on how best to deal with change when it occurs in the registry profession?

A: Yes, there have been many changes throughout my career and the best advice I can give is to be prepared, if you can. Education is also an important part of change in this field. There are constant educational opportunities offered to CTRs, which make the changes a little easier. Plus, CTRs are a great group of people to easily reach out to, they understand change!

Q: How have you changed your work habits working in a remote environment?

A: Constant communication with the Registry Partners leadership team and employees is a vital part of working remotely and something that I strive to make a priority. Time management and prioritizing job tasks are important when working remotely also. Staying focused is sometimes a challenge for me, but with this job you can switch projects to work on another task and this helps me to stay productive and focused.

Anna Muza

Anna Muza, CTR

Project Manager

Registry Partners Oncology

About Anna

Anna directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Anna resides in Georgia with her husband and they have three children. Outside of work Anna enjoys yoga and is involved with her church.

Past Experience:
Prior to joining Registry Partners, Anna was a Cancer Cytogenetic Technologist for the Medical College of Georgia in Augusta, where she prepared and analyzed chromosomes from bone marrow and blood specimens to aid in the prognosis for hematologic malignancies. She also worked at University Hospital in Augusta, GA, for twenty-two years as a Cancer Registrar.

Education/Certifications:
Anna has a BA degree in Biology from Wesleyan College in Macon, GA and is a Certified Tumor Registrar (CTR).

Professional Associations:
Anna is a member of the National Cancer Registrars Association (NCRA), the Georgia Tumor Registrars Association (GATRA) having served as Nominations Chair, Treasurer, Audit Chair, Public Relations Chair and Vice President in the past.

Previous Positions at Registry Partners:
Project CTR

Q & A with Anna:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I was working in a Cancer Cytogenetics Lab, and the physician director was looking at the Hospital’s Cancer Registry Annual report. I asked him “what is that”? He explained about the Cancer Registry and the statistics and data they collect. As for preparing for the CTR exam, I attended my state’s (Georgia) CTR Exam Prep workshop. I used the manual from that training. I also reviewed the standards, and all the manuals. (way back in 1995)

Q: How have you changed your work habits working in a remote environment?

A: Not really, I am a morning person, and like getting up and to the computer early in the day with my first cup of coffee. I am trying to incorporate small breaks to take a walk during the day, which is something that you can do when working from home.

Q: How do you describe your career to friends and family?

A: “Data” … you know when you hear the statistics about this or that type of cancer….well we are the ones that collect that data.

Becky White, MSN, RN

Executive Registry Director of Pediatric Services

Registry Partners Quality

About Becky

Becky directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams, is a member of the business development team and serves as the administrative executive for the pediatrics department. Becky resides in Louisiana with her husband, two sons and her dog, a yellow lab named Lily. In her spare time, she enjoys playing with her boys, fishing, running, and reading.

Past Experience:

Prior to joining Registry Partners, Becky worked as a Clinical Outcomes Coordinator at Children’s Hospital in New Orleans, Louisiana, where she coordinated participation in and data submission to several clinical outcomes databases and registries, including VPS, Congenital Society of Thoracic Surgeons, Congenital Cardiac Anesthesia Society, Vermont Oxford Network, National Trauma Data Bank, Pediatric Trauma Quality Improvement Program and Pediatric National Surgical Quality Improvement Program. She also provided training to staff including data collection and decision support, developed standards of performance and evaluated performance on an ongoing basis. During her tenure at Children’s Hospital, Becky worked with Soarian Clinicals as a Project Team Lead where she planned, developed and distributed education to medical, nursing and ancillary departments as well as technical support staff. She worked directly with Nursing Informatics Specialists to produce systems design specifications suitable for software build.

Education/Certifications:

Becky earned her Master’s Degree in Nursing, Health Care Systems Management from Loyola University in New Orleans and her Bachelor of Science in Nursing from Our Lady of Holy Cross College in New Orleans.

Previous Positions at Registry Partners:

Registry Services Director

Q & A with Becky:

Q: With so many career options in the healthcare industry, why did you choose to focus on a career focused on data collection and clinical outcomes?

A: Honestly, I didn’t choose to focus on data collection and clinical outcomes – it chose me! But, looking back over my career, I know that each and every area that I worked in prepared me for it. And, it’s truly where I belong – using a structured process for chart review to abstract data that will directly impact and improve care algorithms and delivery to pediatric patients. It doesn’t get any better than that!

Q: What do you like most about your position as Registry Services Director?

A: I have the privilege of being able to work with an amazing management team supported by an even better executive team. And, our team of abstractors is so committed to quality work which allows us to focus on growing!

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: It is definitely different, so don’t work too much or too little in one day. Set daily goals for yourself … and ENJOY no commute, no work clothing wardrobe, not having to cook dinner when you get home, taking part in school field trips, a quick grocery store trip at lunch time, and YOUR FAMILY!

Beth Verrette

Beth Verrette, RHIA, CTR

Staffing & Project Implementation Director

Registry Partners Oncology

About Beth

Beth initiates and implements the credentialing process for all new projects, conducts pre-employment interviews and oversees staffing and project placement activities. She also serves as a Project Manager and Quality Control Manager. Beth resides in Arkansas with her husband and two children. In her free time she enjoys teaching color guard to local schools, playing disc golf, running, bike riding and spending time with family.

Past Experience:
Prior to joining Registry Partners, she worked for Sparks Health System in Fort Smith, AR as a Cancer Registrar. Before entering the cancer registry profession Beth held positions such as Director of Information Systems at a behavioral health residential and treatment center; Insurance Coordinator for a Pediatric/Adolescent Medicine physician’s office; and Accounts Receivable Specialist for a skilled nursing, rehabilitation and hospice center.

Education/Certifications:
Beth is a graduate of Arkansas Tech University in Russellville, AR where she received her Bachelor of Science degree in Health Information Management and became certified as an RHIA and a Certified Tumor Registrar.

Professional Associations:
Beth is a member of the American Health Information Management Association (AHIMA), National Cancer Registrars Association (NCRA) and the Arkansas Cancer Registrars Association (ArCRA).

Previous Positions at Registry Partners:
Project CTR, Project Manager and Quality Control Manager

Q & A with Beth:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I earned a Bachelor’s Degree in Health Information Management so the Cancer Registry field was introduced to me during my schooling. However, I didn’t pursue it until several years after I had graduated and was exploring different options. I completed the AHIMA Cancer Registry Program while working FT as a coder. After the completing the program, I was eligible to sit for the exam.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: My advice would be to research and ask questions to other CTRs as much as possible. Also, NCRA has a mentoring program that you may consider so that someone can guide you along the way.

Q: If you could select one memorable moment that has occurred throughout your healthcare career what would it be and why?

A: My most memorable moment would have to be when I had passed the CTR exam. I was not only relieved, but also extremely proud of myself because at the time, I wasn’t actively working in the cancer registry field. Passing the exam confirmed to me that I had selected the right career for myself, which I was both excited & anxious to begin.

Bridgett Weiss, BS, CTR

Quality Control Manager

Registry Partners Oncology

About Bridgett

Bridget serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Bridget resides in Georgia with her three sons and a mini-farm of animals.

Past Experience:
Prior to joining Registry Partners, Bridget worked as the Cancer Registrar for three years at Northside Hospital in Atlanta, GA, and also worked as a Cancer Registrar for Floyd Medical Center in Rome, GA, both CoC Accredited Cancer Programs. Prior to her cancer registry career she served as a Dental Hygiene/Treatment Coordinator for 1st Choice Dental Care in Kennesaw, GA and Executive Assistant to Dr. Daniel E Busch, DDS in Marietta, GA.

Education/Certifications:
Bridget earned her Bachelor of Science degree at University of Tennessee in Chattanooga. She also received her Cancer Registry Management Certificate through the AHIMA cancer registry training program. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Bridget is a member of the National Cancer Registrars Association (NCRA) and Georgia Tumor Registrars Association (GATRA).

Previous Positions at Registry Partners:
Project CTR

Calypso Dogbe-Ullery, BA, CTR

Quality Control Manager

Registry Partners Oncology

About Calypso

Calypso serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Calypso resides in Florida with her husband and two children. In her spare time, she enjoys spending time with her family, cooking and baking which she finds calming and relaxing.

Past Experience:
Calypso began her cancer registry career working for St. Joseph’s Hospitals in Tampa, Florida where she completed general registry operations tasks, participated in cancer conferences and assisted with NCDB data submissions. Her experience also includes serving as a Patient Access Service Representative – providing extensive customer relations, support to patients and various healthcare professionals, utilization of ICD and CPT coding and patient scheduling; and working as a Radiology Assistant where she provided extensive customer service, worked with patients and various physician offices and fulfilled radiology requests for reports and films in a timely manner.

Education/Certifications:
Calypso attended the University of South Florida where she received her Bachelor’s Degree in Public Health. She also has an Associate’s Degree in Health Sciences from Hillsborough Community College and is a Certified Tumor Registrar (CTR).

Professional Associations:
Calypso is a member of the National Cancer Registrars Association (NCRA) and Florida Cancer Registrars Association (FCRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Calypso:

Q: When mentoring a new CTR or someone seeking their CTR certification, what do you find most rewarding about your interaction with client mentees?

A: I was very pleased to learn that mentoring can be immensely rewarding for both mentor and mentee. There have been many instances where I felt that I was learning as much from my mentee as they were learning from me. It provides such a wonderful opportunity to enrich your perspective and help gain new insights into our profession. I have been very fortunate to witness the growth of my mentee’s professional thinking and ultimately their success. Mentoring offers a pleasant reminder of the reason I decided to pursue this profession.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: I started out in a small two-person registry so learning on my own was the only opportunity afforded to me. It was an extremely valuable experience because by being able to teach myself I was able to develop a greater appreciation for the quality of work that I produced. The benefits of having a mentor are endless … mentoring provides external support and motivation, helps drive your success and helps you learn from someone else’s mistakes and experience. I think both learning styles can be rewarding depending on the individual’s needs.

Q: What do you like most about your position as a Quality Control Manager?

A: The most satisfying part of being a QC Manager is being able to share my knowledge and experiences with my colleagues. I have the wonderful opportunity to help others and serve as a guide which is a fantastic chance to impact the profession in a meaningful way.

Cari Vida

Cari Vida, BS, RHIA, CTR

Quality Control Manager

Registry Partners Oncology

About Cari

Cari serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Cari resides in Michigan with her husband and two children. In her spare time, she enjoys traveling and watching her son and daughter play soccer, kayaking, reading, cooking new recipes, running and hiking.

Past Experience:
Prior to joining Registry Partners, Cari worked at St. Mary’s of Michigan in Saginaw, Michigan for ten years as a Cancer Registrar where she took part in three successful Commission on Cancer Accreditation Surveys earning commendation.

Education/Certifications:
Cari attended Ferris State University in Big Rapids, Michigan, and earned her Bachelors of Science Degree, majoring in Health Information Management. She has also earned two national certifications, Registered Health Information Administrator (RHIA) and Certified Tumor Registrar (CTR).

Professional Associations:
Cari is a member of the National Cancer Registrars Association (NCRA) and Michigan Cancer Registrars Association (MICRA).

Previous Positions at Registry Partners:
Project Manager, Quality Control Coordinator, Quality Control Director, Vice President of Quality, Education and Training and Senior Vice President.

Q & A with Cari:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Be open to learning different areas of the registry which will give you a broader scope of work. Whether you enjoy abstracting, casefinding, follow-up, pulling data reports, tumor conference, cancer committee / CoC standards, quality control or management there are different areas where you can contribute and succeed based on your interests. Use your data and share with your physicians and administration. Market your registry…you are so important! It is also critical to keep up to date with all registry changes especially the clinical rules for abstracting.

Q: What do you like most about your position as a Quality Control Manager?

A: I enjoy the investigative work that comes with Quality Control. It forces me to dig deep and research so I can provide accurate education and direction of the clinical rules. I enjoy the satisfaction of helping another CTR and the final outcome of providing quality data. I appreciate the conversations with the other Quality Control Managers within the company. It is a wonderful group of highly intelligent and kind women.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: I had a mentor who is actually another Quality Control Manager for Registry Partners! It is so important to have a mentor to help guide you in interpreting the registry rules and to have someone to ask questions. You don’t know what you don’t know until someone takes the time to identify something that you have been miscoding or interpreting incorrectly. Mentors also provide the reassurance you need and personally invest in your success.

Carla Edwards

Carla Edwards, CTR

Senior Vice President of Registry Operations & Business Development

Registry Partners Oncology

About Carla

Carla provides direct supervision of the Oncology Division Vice Presidents and oversees operations specific to Oncology Business Development, Registry Operations and the Quality Control Department. Carla resides in Arkansas with her husband and two daughters. She enjoys family outings, camping trips, sewing projects and watching movies.

Past Experience:
Prior to joining Registry Partners, Carla served as a Cancer Registry Abstractor for University of Arkansas for Medical Sciences, Area Health Education Centers Southwest. She furthered her career as Cancer Registrar for Thomas Jefferson University Hospital in Philadelphia before accepting a cancer registry consulting/coordinating role with a cancer registry consulting firm.

Education/Certifications:
Carla attended University of Arkansas at Hope where she earned her Associate of Applied Science Degree with an emphasis in Health Information Management prior to earning her national certification as a Certified Tumor Registrar (CTR).

Professional Associations:
Carla is a member of the National Cancer Registrars Association (NCRA) and the Arkansas Cancer Registrars Association (ArCRA).

Previous Positions at Registry Partners:
Project CTR, Quality Control Specialist, Quality Control Manager, Project Manager, Project Director, and Vice President of Registry Operations

Q & A with Carla:

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: I recommend that you know and use your manuals and resources. Save your electronic manuals and resources to your favorites so that you can access quickly when needed. For those paper manuals, make sure they are easily accessible while abstracting. The goal is to have quality and efficiency with minimum wasted effort.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: I had a mentor. My mentor had me abstract a paper case and then she would do a quality control review before I could enter anything into the system. She always asked me to explain why I coded things the way I did or where I found my answer, even if it was wrong. If she could understand why I did it incorrectly, she could help train me on the correct way. I used to cringe at all the red markings on my paper abstract but I learned! By having a mentor, you are able to talk through areas so that you have a better understanding. It gives you a solid foundation.

Q: How do you describe your career to friends and family?

A: I explain that a Cancer Registrar collects data on cancer patients. The data that we collect is sent to the state and national level where the data is analyzed and published. This is where we get the information on what treatment works best for different types of cancer. Since cancer is a reportable disease by law, our company is contracted by facilities all over the United States to report their cancer cases.

Christina Seminara, RHIT, CTR

Quality Control Manager

Registry Partners Oncology

About Christina

Christina (Chris) serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Chris resides in Illinois and has two sons and a daughter. In her spare time, Chris enjoys spending time with her two grandsons, being outdoors, gardening, taking hikes/walks, fishing and visiting Lake Geneva, Wisconsin.

Past Experience:
Prior to joining Registry Partners, Chris worked for Elmhurst Hospital, a CoC-accredited cancer program in Elmhurst, IL, as a Cancer Registrar where she spent seventeen years.

Education/Certifications:
Chris received her Associates in Science Degree from the College of DuPage in Glen Ellyn, IL, and is a Certified Tumor Registrar (CTR).

Professional Associations:
Chris is a member of the Cancer Registrars of Illinois (CRI), Chicago Area Cancer Registrars Association (CACRA) and the National Cancer Registrars Association (NCRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Chris:

Q: What do you find the most rewarding part of your career registry career?

A: The most rewarding part of being a Registrar to me is knowing that we play a big part in the fight against cancer. The collection of data and monitoring of CoC standards make a difference in patient care.

Q: What do you like most about your position as Quality Control Manager?

A: Meeting and mentoring the CTR’s that are new to a project and often to Registry Partners. I enjoy helping them feel more comfortable with the new processes they encounter, which can sometimes feel overwhelming. It is also an opportunity to teach and learn from each other as the registry profession is always changing.

Q: What advice would you give to other individuals considering a career in cancer registry and obtaining their CTR certification?

A: I would tell them it is a very rewarding and flexible career if they are interested in healthcare, but not necessary “hands on”. I would also say that once you achieve your CTR, education does not stop there. There is no such thing as becoming stagnant in the field. View the educational webinars and attend State and National educational meetings to network and be informed of all new developments.

Cindy Bartkus

Cindy Bartkus, RHIT, CPHQ

Senior Vice President

Registry Partners Quality

About Cindy

Cindy provides direct supervision of the Quality Division Registry Services Directors and oversees operations specific to Quality Business Development, Registry Operations and Quality Control. Cindy resides in Illinois with her husband and has three sons and one daughter. She enjoys the outdoors, spending time with family and watching her sons play basketball and soccer.

Past Experience:
Cindy has many years of experience in the health information/healthcare quality field including positions in Coding and Performance Improvement/Quality Management serving as Inpatient Medical Coder for Presence Health St Joseph’s Medical Center in Joliet, IL and Performance Improvement/Quality Specialist for Advocate Christ Medical Center in Oak Lawn, IL as well as Advocate Good Samaritan Hospital in Downers Grove, IL. Additionally, she has served as an Adjunct Instructor for the Health Information Management program through Joliet Junior College in Joliet, IL.

Education/Certifications:
Cindy earned her Associate of Applied Science Degree from Moraine Valley Community College and began working toward her Bachelor of Science Degree at Illinois State University thereafter. In addition, she has earned two national certifications: RHIT (Registered Health Information Technician) and CPHQ (Certified Professional in Healthcare Quality).

Professional Associations:
Cindy is a member of the National Association for Healthcare Quality (NAHQ), the Illinois Association for Healthcare Quality (IAHQ), and the American Health Information Management Association (AHIMA).

Previous Positions at Registry Partners:
Other positions Cindy has held with Registry Partners include: Project Manager, Project Director and Vice President of Operations for Core Measures and Clinical Registry Services

Cindy Erangey

Cindy Erangey, BA, CTR

Project Director

Registry Partners Oncology

About Cindy

Cindy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Cindy presently resides in Illinois and she has two children. She is very passionate about art and recycling and she frequently uses recycled products in her artwork creations, combining both passions together.

Past Experience:
Cindy has worked in the cancer registry field since 2000 when she began working for OSF Saint Francis Medical Center in Peoria, IL. She started out as a Data Entry Clerk completing follow-up, tumor boards, casefinding and abstracting before taking the Lead Senior Cancer Registrar position for the same facility. This position allowed her to become intimately involved with the CoC and NAPBC accreditation and survey process. She served on the Cancer Committee as Quality of Registry Data Coordinator and was also a member of the Breast Cancer Steering Committee. As Lead Senior Cancer Registrar, Cindy managed two abstractors, volunteers and departmental support staff.

Education/Certifications:
Cindy earned her Bachelor of Arts degree from Northeastern Illinois University in Chicago and is a Certified Tumor Registrar (CTR).

Professional Associations:
Cindy is a member of the National Cancer Registrars Association (NCRA), Cancer Registrars of Illinois (CRI) and the American Cancer Society Cancer Action Network.

Previous Positions at Registry Partners:
Project Manager

Q & A with Cindy:

Q: What is the recommendation you most often share with cancer committee membership?

A: The Cancer Committee is comprised of a multidisciplinary comprehensive team. I always remind the members that input is needed from all members in order for the program to be successful.

Q: What do you find different with your current position compared to your initial cancer registry jobs?

A: When I started in the registry years ago, I was hired as a part time follow up “clerk”. Slowly my job evolved to include Tumor Conference and Cancer Committee Prep as well as pulling (or trying to locate) the paper charts for the abstractors. I was fortunate to work with excellent CTR’s who trained me to become an abstractor and then a member of the Cancer Committee. Now as a Director, I oversee Project Managers and CoC Cancer Programs. I enjoy working with the Project Managers in order to help them overcome any obstacles to ensure their programs are successful. The dynamics of every program are so different and vary state-to-state, project-to-project. It is very rewarding to be a part of so many successful programs.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Being a CTR is a very rewarding profession. The data we collect is vital in determining cancer incidence, success of treatments delivered, and in determining survival rates of cancer patients. Clinical Researchers, Public Health Departments and Clinicians rely on the data we collect in order to move forward with clinical studies and advances in medication and treatments to hopefully one day combat this disease for the entire population. Cancer Registrars make a difference!

Courtney Jagneaux, RHIA, CTR

Project Manager

Registry Partners Oncology

About Courtney:

Courtney directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Courtney resides in Louisiana with her husband and two children. In her spare time, she enjoys baking, spending time with her family, and watching New Orleans Saints football.

Past Experience:
Prior to joining Registry Partners, Courtney worked in the Oncology Registry for Lafayette General Medical Center in Lafayette, Louisiana where she coordinated the registry and CoC accreditation, leading her program to earning the CoC Outstanding Achievement Award. In her last year with Lafayette General, she also served as a Survey Readiness Consultant for the Lafayette General Health System, providing support and knowledge to other CoC accredited cancer programs within the health system. In this role she assisted with survey prep and attended CoC surveys, reviewed the SAR for concordance with the CoC standards, provided guidance in the deficiency appeals process and assisted with resolving deficiencies.

Education/Certifications:
Courtney is a graduate of the University of Louisiana at Lafayette where she received her Bachelor of Science degree in Health Information Management. She is certified as a Registered Health Information Administrator (RHIA) and Certified Tumor Registrar (CTR).

Professional Associations:
Courtney is a member of the American Health Information Management Association (AHIMA), Louisiana Health Information Management Association (LHIMA), National Cancer Registrars Association (NCRA) and Louisiana Cancer Registrars Association (LCRA) where she has served as Secretary and President and has worked on the Annual Conference Planning Committee.

Q & A with Courtney:

Q: How did you become interested in the administrative side of health information management?

A: From a young age I always knew I wanted to be involved in health care. I think it may have started as a dream to be a veterinarian, or pediatrician to help sick animals and babies. Throughout my schooling I enjoyed science and math. In high school I attended a health academy, and got exposure to all different aspects of medicine. When I got a little older and set more realistic goals, I thought about pursuing nursing. I was given the opportunity to job shadow a nurse, and from that day on I had a pretty clear idea that I was not cut out for patient care. When faced with the decision to select a college degree program, I was reviewing the courses and came across an HIM program at the University of Louisiana at Lafayette. HIM encompassed everything I found interest in: science, information technology, and business management. I gave the degree program a chance, and four years later became an RHIA! Although HIM professionals don’t often get the credit they deserve, I find great pride in knowing we play a large part in ensuring quality patient care.

Q: What is the recommendation you most often share with cancer committee membership?

A: Participation is KEY to a successful cancer program! There is no “I” in “Team”, and even though there is an “I” in “Cancer Committee”, they call it a committee for a reason. I often find myself in discussion with fellow CTRs who have a lack of participation from cancer committee members. Sometimes this can be contributed to a lack of knowledge or communication. Make sure that the members of your cancer committee understand their roles and the standards or eligibility criteria that affects their area of patient care. If one person is in-charge of the agenda for the cancer committee meetings, have that person reach out to each member for content contributions. If everyone plays their part, it will be reflected in the program’s success.

Q: Do you have any tips you can share from your recent surveys?

A: One thing I find that helped me in my most recent survey preparations was getting everyone involved in the SAR (Survey Application Record). I found it easiest to have one gatekeeper for the SAR, but I sent screenshots of each section of the SAR that pertained to the particular cancer program coordinator or committee member’s role, and asked them to provide me with the content to complete that section. Getting everyone involved gave me some relief of the large responsibility of completing the SAR, and kept everyone aware of what was being included, so they could easily answer any questions brought up by the surveyor during the site visit. Another tip would be to build a shared folder system that mimics the SAR, so that each committee member has a designated place to store their documentation. This also helps in situations when the SAR format is updated and information isn’t transferred completely or accurately from year to year in the program activity record, or PAR (Program Activity Record).

Crystal McDaniel

Crystal McDaniel, CTR

Senior Vice President of Accreditation & Central Registry Services

Registry Partners Oncology

About Crystal

Crystal provides direct supervision of the Oncology Division Vice Presidents and oversees the operations specific to Accreditation & Central Registry Services. Crystal resides in Texas with her two children. In her spare time, she enjoys spending time with her family, traveling, attending concerts and musical productions, watching movies, reading, “junking/antiquing” with her friends and short motorcycle trips with her dad.

Past Experience:
Prior to joining Registry Partners, Crystal worked at the University of Arkansas for Medical Sciences, Area Health Education Centers Southwest, where she served as the lead abstractor and cancer program assistant.

Education/Certifications:
Crystal attended Texarkana College in Arkansas prior to earning her Certified Tumor Registrar (CTR) certification. In 2011 she was selected by the American College of Surgeons, Commission on Cancer (CoC) as a CoC-trained consultant.

Professional Associations:
Carla is a member of the National Cancer Registrars Association (NCRA), Texas Tumor Registrars Association (TxTRA) and has also served as a chairperson for the Cross Plains Texas Cancer Walk.

Previous Positions at Registry Partners:
Project CTR, Project Manager, Project Director, Accreditation & Registry Operations Director and Vice President of Accreditation Services

Q & A with Crystal:

Q: What is the recommendation you most often share with cancer committee membership?

A: The recommendation I most often share is to improve/encourage engagement from all members of the committee by mentoring each coordinator position on their roles and responsibilities. I also recommend the committee routinely monitor the compliance status of each standard throughout the year. At Registry Partners, we utilize a GAP Analysis spreadsheet to document the progress made for each standard and ensure compliance is met prior to the end of the year.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Becoming a Certified Tumor Registrar can open many rewarding and challenging doors for you. Since the cancer registry field is very diverse, there are many different opportunities available to help build a long-term career and facilitate personal growth. Some of the opportunities include performing cancer registry operations/abstracting for hospital and central registry programs, obtaining the knowledge to become a quality analyst and mentor, developing leadership skills to coordinate and manage Commission on Cancer and National Accreditation Program for Breast Centers activities and Cancer Registry departments, serving as a consultant and being instrumental in helping programs be successful and many more. As a CTR, you are a key part in the overall contributions and advancements in cancer care.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: My initial interest in the Cancer Registry profession stemmed from the desire to obtain employment in a field where I felt I could have a rewarding career and provide for my family. In 2001, I became the Follow-up Coordinator for a hospital-based Cancer Registry. As I learned more about the important role the registry plays in the improvements to cancer care, my desire to advance in this profession continued to grow. At that point, I was mentored to become an abstractor and gained the knowledge to obtain my certification. After the birth of my first child, I wanted the ability to work flexible hours, work from home, have a great work-life balance, and still maintain a career. Registry Partners has given me the ability to do just that. After starting with Registry Partners in 2005, my career continued to advance from a Project CTR to my current position. I have truly found a rewarding career where I have been given the opportunity to be instrumental in the success of many Cancer Programs and other Certified Tumor Registrars.

Donna Huff, CTR

Quality Control Manager

Registry Partners Oncology

About Donna

Donna serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Donna resides in Maryland. She enjoys spending time with her two grandchildren and she loves to travel and discover new restaurants and specialty shops.

Past Experience:
Donna has served as the Cancer Registrar for Western Maryland Regional Medical Center, an accredited cancer program, Medical Oncology Secretary and Outpatient Department Secretary.

Education/Certifications:
Donna has a Bachelor of Science Degree in Business Administration from Frostburg State University in Frostburg, MD and an Associate of Applied Science degree in Business Administration from Allegany College of Maryland in Cumberland, MD.

Professional Associations:
She is a member of the National Cancer Registrars Association (NCRA), as well as the Tumor Registrars Association of Maryland (TRAM). She has served as team captain for the Relay for Life for many years and serves on the Service Excellence Recognition Committee at Western Maryland Regional Medical Center.

Previous Positions at Registry Partners:
Project CTR

Q & A with Donna:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: It is a superb career choice for those who want to work in the medical field, but not in direct patient care. The CTR certification gives a stamp of credibility and a wider variety in the direction of one’s job choices. Oncology is a very exciting field!

Q: What do you enjoy most about working for Registry Partners?

A: I thoroughly appreciate the flexibility of my work schedule and the ability to work from home. Registry Partners is all about making sure you are kept current with the latest updates in the cancer registry world and offers many educational opportunities.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: When I first started working in the cancer registry, I learned by doing, under the guidance of a CTR. I also read a lot on my own. I believe a mentor would help speed up the process of earning the CTR certification once the basic requirements are met. The mentor can offer encouragement and guidance, as much or as little as needed.

Donna Jenkins

Donna Jenkins, CTR, HT (ASCP)

Project Director

Registry Partners Oncology

About Donna

Donna directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Donna resides in South Carolina with her husband and they have two children. In her spare time, she enjoys entertaining her family and friends, loving her two rescue dogs, traveling to fun places and being an Aunty-Granny to her great nephew.

Past Experience:
Donna is a veteran of the Registry Partners team, working with the company since its 2nd year in business. Donna’s expertise lies with State Central Cancer Registries and she is considered our subject matter expert in this specialty area.

Prior to joining Registry Partners, Donna served as Data Coordinator for the South Carolina Central Cancer Registry and worked as an traveling cancer registrar and an independent contractor for a registry services contract firm.

Education/Certifications:
Donna received her Certificate in Histologic Technology from the Medical Center of South Carolina in Charleston and her Associates Degree in Allied Health Sciences from Trident Technical College in Charleston, SC. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Donna is a member of the National Cancer Registrars Association (NCRA), National Society of Histo-Technology and the South Carolina Cancer Registrars Association (SCCRA).

Previous Positions at Registry Partners:
Project CTR, Project Manager and Quality Control Manager

Q & A with Donna:

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: My advice to working remotely is to be sure you have a dedicated space and the discipline to work from home. As flexible as our work time is, it’s important to be able to focus on work without distraction.

Q: There have been many changes implemented throughout your cancer registry career. Do you have a specific change that stands out as the most memorable change?

A: I entered the field not long before Collaborative Stage was introduced. My coworkers groaned with despair at the number of new fields and extra work it seemed to create. 10 years later it was discontinued and TNM is now changing. We are groaning again! But that is what keeps us up to date on the latest research.

Q: If you could select one memorable moment that has occurred throughout your healthcare career what would it be and why?

A: My memorable moment is actually ongoing. From my first job as a technologist in a pathology laboratory to becoming a cancer registrar I’ve seen the story unfold as a patient is first diagnosed with cancer and ultimately treated and now, very often, survives that devastating diagnosis. The research that has been done since I started in this field has been incredible and I am humbled to be a part of it.

Donna Renaue

Donna Renaue, CTR

Project Manager

Registry Partners Oncology

About Donna

Donna directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Donna resides in Georgia with her husband and they have one son and one grandson.

Past Experience:
Prior to joining Registry Partners, Donna worked for Phoebe Putney Memorial Hospital in Albany, GA initially as a Tumor Registrar before taking on a Coordinator position within the Tumor Registry. She also worked for Sumter Regional Hospital in Americus, GA where she served as an Oncology Data Specialist.

Education/Certifications:
Donna is a Certified Tumor Registrar (CTR)

Professional Associations:
Donna is a member of the National Cancer Registrars Association (NCRA) and Georgia Tumor Registrars Association (GATRA), where she has served as Historian and a member of the education committee.

Previous Positions at Registry Partners:
Project CTR

Erica Sabatini

Erica Sabatini, CTR

Senior Quality & Education Director

Registry Partners Oncology

About Erica

Erica directly oversees the daily operations of the Quality Control Department and leads the development of team member education ensuring the most current industry related changes are known and applied. Erica resides in Virginia with her husband and three children. She enjoys traveling, exercising, hiking and spending time with her family.

Past Experience:
Prior to working with Registry Partners, Erica worked for Augusta Health, a CoC accredited cancer program in Fishersville, VA, as the Cancer Registrar and IRB Secretary. She also spent four years as a Cancer Registrar for Carilion Memorial Hospitals in Roanoke, VA.

Education/Certifications:
Erica received her Bachelor of Science Degree in Chemistry with a minor in Biology from the Ohio University, Athens Campus and is a Certified Tumor Registrar (CTR).

Professional Associations:
Erica is a member of the National Cancer Registrars Association (NCRA) and Virginia Cancer Registrars Association (VCRA).

Previous Positions at Registry Partners:
Project CTR, Quality Control Manager, Project Manager, Quality Control Director

Q & A with Erica:

Q: What do you enjoy most about working for Registry Partners?

A: I enjoy the flexible working hours and being able to work from home. My family is very important to me and having flexibility allows a healthy work/home life balance. Most people say that you can’t be a successful full time working mother, but Registry Partners allows you to fulfill both dreams.

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: Repetition. The more you abstract, the more case scenarios you will see and the more you will learn. As everyone knows, there are no two cases alike in our profession. Each case presents its own challenges and rules for coding. The only way to see one primary site in multiple forms and different stages is to abstract as much as possible. Read your manuals! Every primary site has different coding rules.

Q: In your opinion, what makes your career interesting?

A: I learn something new every day. I have been in the cancer registry profession for many years and in a quality division for the last several years. It amazes me how many forms cancer can present itself in and how different every form is. I love being able to continue my education through my day to day work activities. Working with the quality of cancer registry data is definitely where I belong.

Eva Pierce, RHIT

Senior Project Manager

Registry Partners Quality

About Eva

Eva directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Eva presently resides in California with her husband and two dogs. They have three children and three grandchildren. In her spare time, Eva loves to read and spend time with her family.

Past Experience:
Prior to joining Registry Partners, Eva served as Quality Coordinator for Kaweah Delta Medical Center in Visalia, CA, where she was responsible for Inpatient and Outpatient Core Measures and Inpatient Psychiatric measures. She also has eight years of experience serving as Chief Information Officer for Corcoran District Hospital in Corcoran, CA, where she was in charge of revenue cycle management including: patient financial services, admissions department, information systems and health information while also overseeing the Hospital Based Rural Health Clinic.

Education/Certifications:
Eva earned her Associates of Science degree in Health Information Technology and is certified as a Registered Health Information Technician (RHIT). She has extensive knowledge regarding the Centers for Medicare and Medicaid Services and The Joint Commission Quality Reporting Programs as well as licensing, reimbursement and accreditation.

Q & A with Eva:

Q: What do you believe the healthcare quality field is so important?

A: My dad and mom both died of Congestive Heart Failure and watching my dad in and out of the hospital in his last days opened my eyes to what is needed in healthcare. He would have some really good care and then some not so good care and that inconsistency must stop. We must give our patients the kind of care that we would give to our family members. As a past healthcare executive, I would tell my staff and new employees the story of my dad and would tell them to treat the patients like they were their own parents … giving them the highest respect, dignity and care. When my mother passed away, the ED Doctor was so compassionate and caring as he talked to us and helped us make a very hard decision. My mother had to be removed from life support and he answered every question for us with respect … even in a busy ED, he took the time for us. He kept coming in and checking on us while we were at her bedside and reassured us that we had made the right the decision and that there was nothing more they could have done for mom. We need to hold each other accountable to provide that care from the top executive to every department because it takes every department to make a top-notch facility, but it only takes one employee or Doctor to bring a facility down. People remember both bad and good experiences.

Q: What do you like most about your position as Senior Project Manager?

A: I like to help people and that is probably why I went into HIM and Quality. I like helping our customers and our employees be the best that they can be at their jobs. I guess I am more of a mentor and I really strive to serve not only the customer, but the employees and the company. I also like that I am always busy and involved in the day to day activity of each project.

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: I know it can be scary because it is a total culture shock to move from a facility to a consultant lifestyle, but I love it! My work and home life is finally balanced for the first time in my career. For the first time my family is not coming in “2nd” to my work. Balancing work life and home life is a blessing … that is my life and it can be yours too. Do not let fear stop you from taking that step because there is a lot of team support to help you succeed and get adjusted to working in a remote environment.

Gloria Arnold, RN, MSN, CCRN-K

Registry Services Director

Registry Partners Quality

About Gloria:

Gloria directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Gloria currently resides in Utah with her husband. They have two daughters and two loveable rescue dogs. During her spare time, Gloria enjoys spending time with her family, camping and traveling. She also enjoys reading, shopping, going to the movies, and spending time with friends.

Past Experience:
Prior to joining Registry Partners, Gloria worked as a VPS Site Coordinator at Miller Children’s and Women’s Hospital in Long Beach, California, where she performed data analysis, collection, and entry for Virtual PICU, a CCS requirement in California.

During her tenure at Miller Children’s and Women’s Hospital besides working as a staff RN, preceptor, and middle manager, Gloria developed the hospital’s data collection tools for Nursing Administration for the Clinical Productivity and Staffing Program and the Physician Crimson Advantage databases. Her responsibilities in quality and data analysis included research, comparative reporting, QA projects and involvement in LEAN and Value Stream projects hospital wide.

Gloria has devoted much of her past work experience to the Pediatric ICU holding positions such as staff RN, preceptor, and middle management for Lafayette Home Hospital in Lafayette, IN, staff RN, preceptor, and middle management for Riley Children’s Hospital in Indianapolis, IN and Pediatric Transport Team Coordinator, and Supervisor of Pediatric Critical Care for Saint John’s Hospital in Springfield, IL.

Education/Certifications:
Gloria earned both her Master’s Degree in Nursing Education and Bachelor of Science in Nursing from Western Governors University. Additionally, she received her Associates of Science in Nursing from Vincennes University. Gloria is certified as a Pediatric Critical Care RN, certified in Pediatric Advanced Life Support and is also a certified PALS instructor.

Q & A with Gloria:

Q: Having many years of experience working in the pediatrics field, what transformations have you witnessed in the care being provided to pediatric patients that you can attribute to an increased focus on healthcare quality?

A: The basic core of patient care, the nurses’ desires to offer the safest, best physical and emotional care to their patients and families, has not changed since I began my career in 1976. Having said that, I have also witnessed huge strides in most aspects of nursing to offer improved quality care. I remember hand counting IV fluid drip rates as there were no IV pumps on hospitalized patients then. Technology has continued to improve over time both inside and outside the hospital and now offers healthcare quality in many areas like computer generated order entry, scannable bar codes, and improved monitoring and machinery for patient care. Evidence based research has definitely changed nursing and the continuous improvement in quality healthcare. I am incredibly proud to play a part in data collection for ongoing research and care changes that will result in better quality care in the future.

Q: What advice can you give others with clinical pediatric experience who are looking to move away from direct patient care?

A: Always remember that nursing has many different avenues away from the bedside that are constantly growing; from education, to legal nursing, to data abstraction. Don’t fear trying something new. Take the knowledge that you gained from direct patient care and use that to improve nursing care going forward. Trust yourself and try new things when the time is right for you. Once a nurse, always a nurse – no matter what path you follow!

Q: Working in the healthcare field is challenging in many ways. It takes a special type of person to serve in a clinical role but it also takes a special type of person to work within the administrative side of healthcare. What has your experience been working within the administrative side of healthcare? What do you believe the pros and cons are?

A: The administrative side of healthcare, for me, has been an extension of clinical healthcare. I loved being a bedside nurse but knew that my time had come for a change! I immediately loved the challenge. I found myself learning something new every day, instead of things like new medications it revolved around computers, excel sheets, and how to use data to improve patient care. In the administrative side of healthcare, I enjoy mentoring new staff as well as working with others to initiate positive changes. I do miss the children and families that I cared for in the PICU but I cherish memories from the past.

Heather Price, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Heather:

Heather directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Heather resides in Virginia with her husband. In her spare time, she enjoys baking, practicing yoga, hiking, and working closely with the River City Bulldog Rescue.

Past Experience:
Prior to working with Registry Partners, Heather worked as a cancer registrar for Carilion Clinic in Roanoke, VA for four years.

Education/Certifications:
Heather earned her Bachelor of Science Degree from Longwood University and Masters of Criminal Justice degree from the University of Cincinnati. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Heather is a member of the National Cancer Registrars Association (NCRA) and the Virginia Cancer Registrars Association (VCRA).

Previous Positions at Registry Partners:
Project CTR, Project Specialist and Quality Control Specialist

Q & A with Heather:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I inadvertently found myself in the Cancer Registry profession in 2007, when I applied for a new position within Carilion Clinic. I had never heard of a CTR before my interview, but I was intrigued from the start. I left briefly to complete my Master’s degree, but came back to the profession in 2012 and began my career with Registry Partners. I began studying for the CTR exam in 2011 and took exam in the Spring of 2012. All of the study for the CTR certification was done on my own. My husband was an enormous help, I made flash cards and he would quiz me every evening.

Q: How have you changed your work habits working in a remote environment?

A: I’ve always been a very organized and disciplined person, so moving to a remote work environment was not that difficult for me and I did not have to change much in order to adjust from working in an office outside my home.

Q: How do you describe your career to friends and family?

A: I typically describe what I do as behind the scenes cancer research; as we provide vital information to researchers who use our data to advance cancer treatments, conduct research, and improve prevention processes.

Heather Geiger, CTR

Quality Control Manager

Registry Partners Oncology

About Heather:

Heather serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Heather presently resides in Georgia with her dog named Ella. She enjoys going to the beach and spending time with her niece and nephews.

Past Experience:
Prior to working with Registry Partners, Heather worked as a Cancer Registry Abstractor for Memorial Health University Medical Center in Savannah, GA for 4 years.

Education/Certifications:
Heather has a Bachelor’s Degree from Armstrong Atlantic State University in Savannah, GA and received her Tumor Registry Specialist Certificate from Ogeechee Technical College in Statesboro, GA. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Heather is a member of the National Cancer Registrars Association (NCRA) and the Georgia Tumor Registrars Association (GATRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Heather:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: I would let them know that this is an exciting field to get into and the demand for CTR’s is high. I would tell them it’s worth all the hard work and to stick with it. I would also advise them to find a mentor if they can.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I heard about the Certified Tumor Registrar certification from a co-worker who was looking into different medical programs offered at Ogeechee Technical College. She told me about CTR’s and the high demand for them. I was a bank teller at the time. I did a little research online and I just knew it was something I wanted to do.

Q: What do you like most about your position as a Quality Control Manager?

A: I like being able help others. I love when someone comes to me with questions and I’m able to help them figure out difficult cases. I also love being able to share what I know and what I’ve learned with others.

Holly Miller

Holly Miller, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Holly

Holly directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Holly resides in South Carolina with her husband and they have two sons. She enjoys art (drawing/painting), kayaking, interior design, volunteering at her church, spending time with family, cooking and taking walks on the beach with her husband.

Past Experience:
Holly’s experience has included a variety of registry related positions some of which include: starting a cancer registry from the ground up within a community hospital setting, serving as a cancer registry supervisor at a teaching hospital and working as the regional quality control editor for a state central cancer registry where she was also involved with case consolidation, death clearance, pathology lab reporting, and many other central cancer registry functions.

Education/Certifications:
Holly is a Certified Tumor Registrar (CTR)

Professional Associations:
Holly is a member of the National Cancer Registrars Association (NCRA) and the South Carolina Cancer Registrars Association (SCCRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Holly:

Q: You have worked in hospital registries as well as a state central registry. What do you feel are some qualities that are necessary for someone to be a good cancer registrar?

A: I feel that a good cancer registrar should have good communication skills, attention to detail, be computer proficient and have a desire to learn.

Q: What do you enjoy most about working for Registry Partners?

A: I thoroughly enjoy the flexibility of work hours.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: My interest in the cancer registry profession began when I was working in a position in Medical Records and at the time my parents were both diagnosed with cancer. I applied for the cancer registrar position to help make a difference in the cure for cancer and was delighted to begin my career as a Cancer Data Analyst/Registrar.

Jackie Ruby, BA, CTR

Quality Control Manager

Registry Partners Oncology

About Jackie:

Jackie serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Jackie resides in Iowa with her husband and their four children. She enjoys spending time with her family, traveling, camping, fishing, sports, family game nights, and interior decorating.

Past Experience:
Prior to working with Registry Partners, Jackie spent four years as a Cancer Data Specialist and five years as a Certified Tumor Registrar for Mercy Medical Center in Iowa.

Education/Certifications:
Jackie has a Bachelor of Arts degree in Psychology from the University of Iowa and is a Certified Tumor Registrar (CTR).

Professional Associations:
Jackie is a member of the National Cancer Registrars Association (NCRA) as well as the Iowa Cancer Registrars Association (ICRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Jackie:

Q: What are the best resources to maintain your understanding the continually evolving changes in the diagnosis and treatment of cancer?

A: 1) Educate ourselves on disease processes rather than “registry rules” so that we have a deeper understanding of the information we are recording. This can be done through reviewing NCCN Guidelines for treatment recommendations or through open conversations with clinicians. 2) Stay sensitive to the fact that these are real people’s lives and our job has an impact and opportunity to help develop better treatments for cancer. Use this as a driving force to always stay on top of the game and have the most recent knowledge. 3) Maintain the ability and drive to look up answers in the many resources provided to us. We can often get busy and overloaded in this industry and it’s important to always look up information in our accrediting body manuals, on the CAnswer forum or ask questions among our peers to ensure we are doing things correctly.

Q: What are your family’s favorite games to play together?

A: We enjoy playing many board games such as Telestrations, The Game of Things, Apples to Apples, Balderdash … we also have competitive wiffle ball games and ping pong matches!

Q: Do you have any recommendations for individuals considering a profession in cancer registry?

A: I highly recommend considering a profession in cancer registry. It has evolved tremendously over the years. I work with such talented and educated individuals; I am proud to call myself a CTR. If you are detail oriented, like business, like writing, like healthcare, just to name a few… you will find some aspect you enjoy about cancer registry. As a mother of 4 children, I needed a career that was flexible. Being a CTR gave me a career to grow in. Being a CTR/QC Manager for Registry Partners gave me a career that is flexible and allows me to better manage, not only my work responsibilities, but my family responsibilities also. And the growth and opportunity for advancement is endless.

Janet Raleigh

Janet Raleigh, BS, RHIA, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Janet

Janet directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Janet resides in Michigan and has three children. In her spare time, she enjoys gardening, biking, walking, baking, traveling, photography, spending time with her family and watching her children play sports.

Past Experience:
Janet began her cancer registry career working for Saginaw General Hospital in Saginaw, Michigan as a Tumor Registrar where she started the facilities cancer registry and defined the cancer registry operations and pertinent cancer program activities. Later she accepted a position with St. Mary’s Medical Center, Seton Cancer Institute, in Saginaw, Michigan where she held the position of Cancer Registry Coordinator/Office Manager for eight years.

Education/Certifications:
Janet has an Associate of Applied Science degree in Health Information Technology and a Bachelor of Science degree in Health Information Management, both from Baker College in Michigan. She is certified as an Registered Health Information Administrator (RHIA) and Certified Tumor Registrar (CTR).

Professional Associations:
Janet is a member of the National Cancer Registrars Association (NCRA) and the Michigan Cancer Registrars Association (MICRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Janet:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: A career in cancer registry can be very challenging with updates and changes and various governing bodies providing instruction manuals for data collection/coding … this is the heart of a cancer registrars job duties. The data collection provides hope for changes in therapies, updates to existing therapies and various new developments. There are many opportunities as a cancer registrar as you begin to understand the importance of detail and quality and the vast impact it has. The diagnosis of cancer is felt on many levels, most importantly the patient, but also family, caregivers both medical and non-medical, scientists, and the like. A cancer registrars’ is an integral part of analyzing the cancer population and information looking for improvements for the patient’s you serve. The rewards of a career in cancer registry, always outweigh the challenges … knowing what you do every day impacts each patient. Throughout your career you will see and hear news bulletins and advertisements for new drugs, surgical techniques, radiation advances, improved survival statistics, new or revised screening programs and early detection methods … this will make your heart smile knowing the work you do has impacted these changes. Your hands may not be those of a surgeon, or a nurse, or an oncologist providing physical care, but your hands transform the patient cancer journey into a voice … through collection and management of this vitally important data.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: At the onset of my career as a Health Information Management college graduate, I was given the opportunity to start a cancer registry. I truly knew only what had been presented briefly through college courses in the HIM program. As a teen, my best friend’s mom was diagnosed with cancer and sadly passed on. Many other family members had also been diagnosed and passed and others were still on their journey. It seemed like a perfect fit for me at the time. Although it was very challenging at first, I have never looked back, changed direction or felt the desire to do so. I greatly enjoy knowing my work is making a difference.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: I learned on my own as no one at the hospital had cancer registry experience, nor was there a current cancer program in place. I relied on my confidence to interact with physicians and other professionals and to read, comprehend, and understand what needed to be done to create and sustain a cancer program. I reached out to neighboring facilities for assistance with software programs, understanding the data collection manuals and cancer program standards that existed at the time. I also organized physician speakers and conferences to educate the physicians. To learn as you go has many benefits and you learn from your mistakes. It is always nice to have a contact person to ask questions, share your successes and someone to be your champion and your confidant. Learning on your own and having a mentor both have advantages and disadvantages. I am glad to work for Registry Partners because we provide mentoring services. I feel it is very important to ensure registrars keep up on the standards and expectations for cancer programs and data collection to ensure betterment for the cancer patient, which is always the primary goal.

Jennifer Huffman, BS, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Jennifer:

Jennifer directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Jennifer resides in Missouri with her husband, son and her English bulldogs, Daisy May and Marley. In Jennifer’s spare time she enjoys watching her son play football, soccer, basketball and baseball. She also enjoys painting windows and old barn wood.

Past Experience:
Jennifer served as Certified Tumor Registrar with Mosaic Life Care (a member of the Mayo Clinic care network) where she completed general registry operations tasks, participated in tumor boards, assisted with the CoC survey process, served as the prostate cancer screening coordinator, assisted with Quality Improvement projects and assisted the medical oncology unit with QOPI (Quality Oncology Practice Initiative) certification. Jennifer’s other healthcare related experience includes working as a Recreation Therapy aide, Access Representative and Institutional Review Board Coordinator for Heartland Regional Medical Center in St. Joseph, MO.

Education/Certifications:
Jennifer attended Missouri Western State University where she received her Bachelor’s degree in Criminal Justice. Additionally, she completed Cancer Registry coursework through Santa Barbara Community College and is a Certified Tumor Registrar (CTR).

Professional Associations:
Jennifer is a member of the National Cancer Registrars Association (NCRA) and Missouri Tumor Registrars Association (MoSTRA).

Q & A with Jennifer:

Q: How do you describe your career to friends and family?

A: I tell them that cancer is reportable to the State and I abstract cancer cases that are submitted to the state. The data is used for statistics and research. Even when I try to explain what I do, my husband says “I still don’t know what you do!”

Q: Did you have a mentor when you began your career in the cancer registry or did you learn on your own? What are the pros and cons for this type of learning?

A: I worked with 2 CTR’s that had a lot of experience. They helped me the best that they could but it was nothing like the mentoring program that Registry Partners offers to our clients. I would have loved to have an RPI mentor. I read a lot of manuals and figured things out myself. The con to learning on your own is that it is much harder. The pros to having a mentor is you have someone to ask questions and provide resources.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: My advice would be to go for it. It is a rewarding job with advancement opportunities. I have worked in a hospital setting and have worked from home. It is nice to have different options to fit your needs.

Jessica Miller, RHIT, CTR

Quality Control Manager

Registry Partners Oncology

About Jessica

Jessica serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Jessica resides in Georgia. She enjoys music, reading, ballet, painting, photography and spending time with her family.

Past Experience:
Prior to joining Registry Partners, Jessica began working in the cancer registry field as a Tumor Registrar at Northside Hospital in Atlanta, GA; Piedmont Hospital in Atlanta, GA as Cancer Data Registrar; both facilities were CoC accredited cancer programs; Research Technician for Emory University in Atlanta, GA and Lab Analyst with Analytical Services, Inc. in Norcross, GA.

Education/Certifications:
Jessica earned her Bachelor of Science degree in Biology from Clayton State University in Morrow, GA and her Associate of Applied Science degree in Health Information Technology from DeVry University in Decatur, GA. She is a Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR).

Professional Associations:
Jessica is a member of the National Cancer Registrars Association (NCRA), presently serving as a mentor for the association as well as the Georgia Tumor Registrars Association (GATRA) and the American Health Information Management Association (AHIMA).

Previous Positions at Registry Partners:
Project CTR, Quality Control Specialist

Q & A with Jessica:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: If you are considering a cancer registry career, research your options and talk to a CTR. If you are pursuing your CTR, secure a mentor and take advantage of educational opportunities.

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: Repetition, up-to-date education, and knowledge and usage of abstracting manuals/references. Confer with fellow CTRs and utilize SEER SINQ and the CAnswer Forum when you have questions.

Q: What do you like most about your position as a Quality Control Manager?

A: Providing education and support to CTRs.

Joanne Boxall, RN

Validation Manager

Registry Partners Quality

About Joanne

Joanne (Jo) serves as a clinical data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Jo resides in Florida with her husband and daughter. In her spare time she enjoys going to Disney World and SeaWorld, reading, camping, swimming, visiting the beach, watching movies and exploring new places.

Past Experience:
Jo’s professional experience includes serving for six years as a Clinical Specialist II for Orlando Health, where she abstracted data for all core measure modules and served as a back-up supervisor; additionally, she spent five years working as a Home Care Nurse for Senior Home Care in Orlando and also has experience as a HEDIS Medical Records Reviewer for Managed Access Inc. in Tampa, FL.

Education/Certifications:
Jo completed her nursing degree at Sussex Downs School of Nursing in the United Kingdom in 1992 and became a Registered General Nurse (R.G.N) in the U.K. She then became an RN in the U.S. in 1993 and is presently licensed in the state of Florida. In addition she has completed Basic Life Support (B.L.S.) certification.

Previous Positions at Registry Partners:
Clinical Data Abstractor and Validation Specialist

Q & A with Jo:

Q: What do you find to be the most rewarding part of your health care quality career?

A: Still being able to affect outcomes for patients. As hands-on nurses we want to care for our patients in the best way. As a healthcare quality professional, I can still monitor effectiveness of care for specific conditions, and show ways to improve, which will ultimately improve the patient’s quality of care.

Q: What do you like most about your position as a Validation Manager?

A: The great team that we have here at Registry Partners! Everyone I work with is wonderful! We all pitch in and help when needed, every single employee is truly valued, and the support from management is the best I have encountered in my healthcare career.

Q: What tips can you provide that may help a clinical data abstractor improve their abstraction skills and become a more efficient abstractor?

A: Double and triple check your work, and ask questions if you are unsure! Great communication with your team is the key to success. If you have corrections back from your validation team, please make specific notes for future abstractions, and again, ask questions if you are not understanding what is incorrect. We are here to help! Draw on all of the expertise within your team and always keep your guidelines open for reference, even if you think you know them inside and out! Lastly, if you are abstracting a tough case, and feel like you are reading the same documents over and over without getting anywhere, take a break, or go back to it the next day. Having a rested mind can help tremendously!

Kellie Garland

Kellie Garland, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Kellie

Kellie directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Kellie resides in Pennsylvania. She has two children and four grandchildren. In her spare time she enjoys working outside in the yard, reading, shopping and antiquing.

Past Experience:
Prior to joining Registry Partners, Kellie worked in the cancer registry at UPMC Northwest Medical Center in Seneca, PA; served as a cancer registry Data Abstractor for Watson Clinic & Center for Cancer Care & Research in Lakeland, FL; and worked as a cancer registrar for Potomac Hospital in Woodbridge, VA.

Education/Certifications:
Kellie has an Associates Degree in Business Science from Robert Morris University in Coraopolis, PA and is a Certified Tumor Registrar (CTR).

Professional Associations:
She is a member of the National Cancer Registrars Association (NCRA) and the Florida Cancer Registrars Association (FCRA).

Previous Positions at Registry Partners:
Project CTR, Project Director

Q & A with Kellie:

Q: How have you changed your work habits working in a remote environment?

A: As I was used to regular business hours (M-F) while working “outside of the home”, I continue the same regimen while working remotely; however, it is nice having the flexibility of working different hours if needed.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: I say “’go for it”! It is such a rewarding and unique career that is always evolving.

Q: What do you enjoy most about working for Registry Partners?

A: The Registry Partners organization is a “team” made up of caring and compassionate individuals who are always there to support and uplift you … something that I had never experienced in any of my prior positions.

Kim Rodriguez, AAS, RHIT, CTR

Project Director

Registry Partners Oncology

About Kim

Kim directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Kim resides in California with her dog and two cats. In her spare time she enjoys taking part in mission work, volunteering for the Susan G. Komen organization, traveling, watching movies, cooking, trying new cuisines, music, painting, reading books, spending time at the beach, and visiting family in Texas.

Past Experience:
Kim served as a Cancer Registrar for Baylor All Saints Medical Center in Fort Worth, TX for two years before accepting a cancer registrar position with Texas Health Harris Methodist Hospital Downtown in Fort Worth, TX, where she spent five years. Additionally, Kim spent two years serving as a Cancer Registry Consultant for Methodist Dallas Medical Center. In 2016, she moved to California and accepted a position with Marian Regional Medical Center as Cancer Registry Services Supervisor.

Education/Certifications:
Kim attended Tarrant County Community College in Hurst, TX, where she received her Associates of Applied Science degree in Health Information Technology. She is a Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR).

Professional Associations:
Kim is a member of Phi Theta Kappa, the National Cancer Registrars Association (NCRA) and the Texas Tumor Registrars Association (TxTRA).

Previous Positions at Registry Partners:
Project Manager

Q & A with Kim:

Q: In your opinion, what makes your career interesting?

A: The cancer registry itself has a variety of areas to work in! From accreditation to abstracting to informatics, it really is an incredible field that has been evolving over time as more advances in oncology care are made. It has been interesting to see the various changes in the field since the time I began, and there is no slowing down. There is not a day where things are ever the same. From being a hospital cancer registrar to working remotely, projects and priorities change according to necessity. I was personally inspired when I lost my grandfather to lung cancer and my mother’s victory over inflammatory breast cancer. I am making contributions to the fight against cancer through ensuring that quality data is available for researchers. Taking my inspiration and putting forth my best efforts every day is really fulfilling!

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I had been interested in oncology for a while, but did not know what else there was in the industry that was not clinical in nature. During some of my management classes in the HIT program, they mentioned other avenues we could pursue, other than the usual billing and coding route that the HIT program is known for. Once I found out about cancer registry, I requested to spend time during my last clinical rotation with the facility cancer registrar where I went to a cancer conference and spent time within the registry, and I knew that was it for me. The same week that I graduated from college was the same week that I began my career in the cancer registry. I spent two years in the cancer registry getting hands on experience and learning the basics of an abstractor before I started to prepare for my CTR exam. I participated in the NAACCR CTR prep webinar series. To supplement my studying, I also used the CTR Handbook exam outline and read the corresponding chapters from the Cancer Registry Management: Principles & Practice book. I also used the SEER website to help me with site-specific abstracting information. I probably made hundreds of note cards, all color-coded based on different exam topics.

Q: How have you changed your work habits working in a remote environment?

A: One of my favorite hospital registry jobs was partially remote so I still had that face to face contact a couple of times a week. It has definitely been a change in that I’m no longer making a commute in traffic, but I also don’t have that in-person contact with my colleagues. I have learned to heavily rely on programs like WebEx and GoToMeeting to connect via video call and to also be able to view documents or walk someone through running reports or using a new program. It has also been an adjustment working with clients in different time zones. Some days I have very early calls with my East coast clients, but then my day ends early. The flexibility in my schedule has been wonderful, allowing me to have a great work-life balance!

Kim Wright, CTR

Project Manager

Registry Partners Oncology

About Kim

Kimberly (Kim) directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Kim resides in Michigan with her husband and they have two sons. In Kim’s spare time, she enjoys bicycling, gardening and camping with her family.

Past Experience:
Prior to joining Registry Partners, Kim served as Cancer Registrar for McLaren Regional Medical Center in Flint, MI. As Cancer Registrar, she completed general registry operations tasks, served as tumor conference coordinator, and assisted with annual report preparation and research studies. In 2012 she was promoted to Oncology Data Coordinator for McLaren overseeing the overall operations of the cancer registry department, including CoC survey preparation, NCDB and State reporting, preparing quality studies and supervising other team members.

Education/Certifications:
Kim is a Certified Tumor Registrar (CTR)

Professional Associations:
Kim is a member of the National Cancer Registrars Association (NCRA) and Michigan Cancer Registrars Association (MICRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Kim:

Q: What is the recommendation you most often share with cancer committee membership?

A: The importance of following the CoC Standards. When I prepare the presentation for cancer committee, I include the definition for each standard that is being addressed at the meeting, which I feel is helpful for the membership.

Q: How do you describe your career to friends and family?

A: I posed this question to my husband he laughed and said you have been a CTR for 19 years and I still don’t know what you do … I laughed as well. However, when I do describe my career, I state that I collect data from newly diagnosed cancer patients including stage, surgical procedures and any treatments they receive and follow the patient for the remainder of their life. I also explain that the data that the Cancer Registry collects plays a key role in treatments and cures for all types of cancer.

Q: Do you have any tips you can share from your recent survey?

A: Document, document, document! If it is not documented it didn’t happen! Detailed Cancer Committee minutes are an integral part of the CoC survey process. The surveyor reviews the minutes from your 3-year survey cycle, which will give him or her the tools to accurately navigate through your SAR and hopefully lead to an Outstanding Achievement Award for your program!

Leoma Berroterran, RN, BSN

Registry Services Director

Registry Partners Quality

About Leoma

Leoma directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Leoma resides in Ohio with her husband and daughter and she has a dog and a cat. She enjoys going to the gym, walking her dog, hanging out with friends and family, traveling to Sandusky Bay, visiting the beach, boating, kayaking and cooking out.

Past Experience:
Prior to joining Registry Partners, Leoma assisted with quality in the Disease Management Cardiovascular Program for Mercy Regional Medical Center in Lorain, OH where she abstracted and submitted data, generated reports, reviewed data for QA/QI, facilitated quality meetings for physicians, performed research and processed all data requests for physicians and other cardiology staff. In addition, Leoma has served as a Clinical Nursing Instructor for Hondros College of Nursing in Independence, OH and Bryant & Stratton College; a Clinical Research Nurse for Cleveland Clinic in Cleveland, OH; a Staff Registered Nurse for St. Vincent Charity Hospital in Cleveland, OH and a Clinical Education Consultant for Bard Statlock Products in Covington, GA.

Education/Certifications:
Leoma completed her Bachelor of Science in Nursing degree through University of Phoenix and received her Associate in Nursing through Lakeland Community College in Kirtland, OH.

Previous Positions at Registry Partners:
Clinical Data Abstractor and Senior Project Manager

Q & A with Leoma:

Q: Why do you believe clinical data registries are so important?

A: Clinical Data Registries are important because the registries can track the incidence, treatments and outcomes of specific disease processes. I have worked exclusively with cardiac registries. The information gained from the cardiac registries have provided health care professionals with best practices, guideline directed therapies and appropriate procedures. The cardiac registries track complications and other events. This allows health care teams to develop processes to decrease the number of events. The cardiac registries are important to patients because the data obtained can be publicly reported by each individual hospital. Each hospital that cares for cardiac patients in the Cardiac Cath Lab can publicly report their own data. This allows the public to be informed and provides them with information that will guide them to making the best choice for their cardiac care.

Q: What do you like most about your position as Senior Project Manager?

A: The best part about being a Senior Project Manager with Registry Partners is the team work. My position allows me to work on multiple projects and with multiple team members. Working every day in an environment with a team approach is the best way for me to work up to my best potential.

Q: What advice would you give to other individuals pursuing a career in healthcare quality?

A: I would advise other individuals who are pursuing a career in healthcare quality that the quality field is very satisfying. As a healthcare professional, it is satisfying to see how data collected by registries helps both the healthcare team and the patients in positive ways. You are able to see improvements in best practices, guideline directed therapies and procedural appropriate use by tracking patient care, treatments and events. The quality field provides healthcare teams with the information they need to improve patient care and safety. This field is ever changing and you learn something new every day.

Linda Reimers

Linda Reimers, CTR

Director of Business Development

Registry Partners Oncology

About Linda

Linda oversees the daily operations of the Oncology Business Development Team and supports the acquisition and maintenance of Oncology Division clients. Linda presently resides in Illinois with her husband. They have two daughters and enjoy spending time with their grandchildren.

Past Experience:
Linda spent twenty-four years as the Cancer Program Coordinator for Good Shepherd Hospital in Barrington, receiving the Outstanding Achievement Award from the Commission on Cancer in 2004 and again in 2007.

Education/Certifications:
Linda attended Illinois State University with a Bachelor’s of Science Degree, majoring in Health Information Management. She earned two national certifications as Registered Health Information Administrator (RHIA) and Certified Tumor Registrar (CTR). Some time ago, she was selected by the American College of Surgeons, Commission on Cancer (CoC) as a CoC-trained consultant.

Previous Positions at Registry Partners:
Senior Project Manager, Clinical Services Director and Vice President of Accreditation Services

Q & A with Linda:

Q: What are some of your experiences as a CoC-trained consultant?

A: One of the best opportunities I have as a Commission on Cancer-Trained Consultant is meeting oncology leaders all over the country. They are all passionate about the work they do for oncology patients and are unceasingly supportive of the programs and opportunities available to their patients. A cancer patient’s diagnosis and treatment is multidisciplinary which requires cooperation and coordination to a higher degree than many diseases. That coordination requires an attitude of partnership that is always evident when I visit hospitals. Each facility has unique strengths and opportunities for growth, but their commitment to better outcomes for all of us is always the priority.

I enjoy learning about each of the facilities I visit, especially how the hospital came to be and the impact they have had on their community. All of my visits prove health care continues to be changing and healthcare providers are always busy people. Listening to patient navigators and community outreach coordinators allows me to see and understand the patient population and the barriers they may be experiencing. Every hospital is striving to achieve the best possible environment for quality care.

I always feel fortunate and honored to be considered part of a cancer program team.

Lurica Timmons, RHIT, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Lurica

Lurica directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Lurica presently resides in South Carolina and has two children, two dogs and in her spare time she enjoys spending time with her family.

Past Experience:

Prior to joining Registry Partners, Lurica served as a Certified Tumor Registrar for Phoebe Putney Memorial Hospital and Lexington Medical Center.

Education/Certifications:

Lurica earned her Associate of Science Degree in Health Information Management and Cancer Registry Management from Darton College in Albany, GA. She is also a Certifed Tumor Registrar (CTR).

Professional Associations:

Lurica is a member of the National Cancer Registrars Association (NCRA) and the South Carolina Cancer Registrars Association (SCCRA).

Previous Positions at Registry Partners:

Project CTR

Q & A with Lurica:

Q: How do you describe your career to friends and family?

A: I describe my career to my family and friends as one that allows me to be able to do my part in hopefully finding a cure to cancer and eradicating it.

Q: Why do you believe clinical data registries are so important?

A: I believe clinical data registries are important because the assist in offering valuable information for cancer research, treatment, and knowledge.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I became interested in the CTR / Cancer Registry profession after my mother was diagnosed with breast cancer. After her surgery and during recovery, we went to visit with her in her room. Her aunt was already there and we all began to speak casually. She indicated that she had a double mastectomy, which was unknown to us all. I looked at my daughter and thought to myself we are in trouble. That is when I realized I wanted to do something, anything to help for my family and for others outside my family.

Lynn Nobles, RN, SCR, BSN

Registry Services Director

Registry Partners Quality

About Lynn

Lynn directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Lynn resides in North Carolina with her husband and she has one daughter. In her spare time she enjoys running, camping, white water rafting and bike riding.

Past Experience:
Lynn’s past work experience includes working as an ER nurse, Critical Care nurse, Home Care Clinical Coordinator, Public Health Communicable Disease Coordinator and Surgical Clinical Reviewer (SCR) for Columbus Regional Healthcare System in Whiteville, NC. While at Columbus Regional, Lynn also worked as an informatics analyst for physicians assisting with building electronic physician order sets, troubleshooting, and EHR upgrade testing. She was also involved with collection of physician quality OPPE/FPPE data, facilitated the physician peer review process and assisted with providing physician training on CPOE.

Education/Certifications:
Lynn received her Associate Degree in Nursing from Southeastern Community College in Whiteville, NC followed by her Bachelors of Science in Nursing from East Carolina University. She has completed certifications in both ACLS and PALS, as well as Mobile Intensive Care Unit nurse, Trauma nurse core course and AHA CPR Instructor. In addition, Lynn became certified as a Surgical Clinical Reviewer (SCR) through the American College of Surgeons NSQIP program.

Professional Associations:
Lynn is presently a member of the North Carolina Nurses Association and the National Association of Healthcare Quality (NAHQ) as well as Sigma Theta Tau International Honor Society of Nursing.

Previous Positions at Registry Partners:
Clinical Data Abstractor, Validation Specialist and Project Manager

Q & A with Lynn

Q: How did you become interested in the healthcare quality field?

A: Before moving into quality, I spent most of my nursing career as an emergency department and critical care nurse. In the emergency room, we performed chart reviews to improve nursing care and documentation. I found myself looking forward to taking my turn completing the chart reviews. I even volunteered to complete reviews for other staff who found the task less than interesting. I also participated in quarterly chart audits during the time I worked in public health and recognized that perhaps my passion had moved from direct care into an area of healthcare that I had never considered before. Soon after, an opportunity became available to work in the Quality department at our local hospital as a core measures abstractor and I decided to pursue it. I was hired and began to discover that I didn’t know, how much I didn’t know, about healthcare process improvement but sure enjoyed learning.

Q: What do you find to be the most rewarding part of your career in healthcare quality?

A: I love knowing that what I do each day is part of a much bigger process that ultimately is improving the care that every patient receives at the bedside. When I worked as a registered nurse in a care-delivery role, I was only able to impact the care for those select patients I was responsible for during my shift. After my transition into quality, as I began learning the science behind the core measures, I realized that I was in a role that was part of a process that was impacting patient care day in and day out, even when I wasn’t working. I realized the impact was much broader than what my own hands could physically do. This is what I love about healthcare quality.

Q: How do you describe your career to family and friends?

A: I describe my role as a partnership with hospitals to gather their data to review for improving patient care. I explain that my role is to review what we did and when we did it to ensure it was done right and and determine how it impacted the patient’s health afterward.

Mandi Kraushaar

Mandi Kraushaar, RHIA, CTR

Vice President of Registry Operations

Registry Partners Oncology

About Mandi

Mandi directs and oversees the daily operations of the Oncology Services division specific to State Report Only projects and Quality Control providing direct supervision of Project Directors, Quality Control Managers, Project Specialists and Project CTR teams. She oversees Registry Operations and Quality Control processes and standardization and provides sales support to the business development team. Mandi resides in Indiana with her husband, a cat and two dogs. In her free time she enjoys traveling to new places, reading, and spending time outside.

Past Experience:
Prior to joining Registry Partners, Mandi worked for Franciscan Saint Francis Health Center in Indianapolis, IN, as Tumor Registry Quality Coordinator; she also served as Data Analyst for Community Health Network in Indianapolis and worked as a Technology Consultant for IUPUI University Information Technology Services in Indianapolis.

Education/Certifications:
Mandi is a graduate of Indiana University in Indianapolis where she received her Bachelor of Science degree in Health Information Administration and became certified as an RHIA in August 2011, and as a Certified Tumor Registrar in September 2013.

Professional Associations:
She is a member of the American Health Information Management Association, National Cancer Registrars Association and the Indiana Cancer Registrars Association. She has been involved in various community projects including preparing for a local AIDS walk, raising money for the Children’s Miracle Network and Operation Hunger.

Previous Positions at Registry Partners:
Project CTR, Project Manager and Project Director

Q & A with Mandi:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: I would recommend this field to anyone who is interested, but would forewarn them to be prepared for a lifetime of learning! Our field is always changing along with the developments in cancer research and treatments, which requires us to continually be learning. This is one aspect that I love about this field and it certainly keeps the work interesting and ever changing.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I first learned about this profession while in college completing my RHIA program. Like most, I had no idea this field even existed, but I was drawn in by the idea my work as a CTR would be important to cancer research.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: When I started in the cancer registry profession, my department was going through a very busy time and while I did have a mentor, a lot of my learning was on my own and with the assistance of other CTRs in my department. I think that people learn in different ways and some are able to learn more independently. However, having a mentor available to answer questions or refer you to the right resource is invaluable!

Margaret Padgett

Margaret Padgett, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Margaret

Margaret directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Margaret resides in in Georgia with her husband and they have two children. She enjoys camping, reading Star Trek books, and sightseeing in the Great Smoky Mountains National Park and the North Georgia Mountains.

Past Experience:
Prior to joining Registry Partners, Margaret spent twenty-one years working at Wesley Medical Center in Hattiesburg, MS in the health information management department, serving as Health Information Management Director on two occasions. She also started the cancer registry and helped the facility achieve their first CoC accreditation. Additionally, Margaret spent two years working as Cancer Registrar for Hamilton Medical Center in Dalton, GA where she was involved with all facets of accreditation and cancer program operations and she also spent seven years working for the Georgia Comprehensive Cancer Registry as the North Region Coordinator where she led various central registry projects and responsibilities.

Education/Certifications:
Margaret is a Certified Tumor Registrar (CTR)

Professional Associations:
Margaret is a member of the National Cancer Registrars Association (NCRA) and Georgia Tumor Registrars Association (GATRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Margaret:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: CTRs are important members of the health care team. Not everyone has the ability to do hands on care for patients. I know I was not blessed with that skill. Through the data cancer registrars collect, changes may occur in the standard of care and available treatment options for cancer patients. I try to always remember this when I am abstracting. I could be a patient receiving an improved treatment method or new or advanced treatment all because of information collected by a CTR!

Q: What do you enjoy most about working for Registry Partners?

A: I enjoy the flexibility of the hours. The employees of Registry Partners are great to work with, upbeat and professional. Everyone is willing to share their knowledge and skills without making you feel like you should have known that already.

Q: There have been many changes implemented throughout your cancer registry career. Do you have a specific change that stands out as the most memorable change? What advice can you share on how best to deal with change when it occurs in the registry profession?

A: The most notable change throughout my years as a CTR has been Collaborative Stage. The best way to deal with the many changes in the cancer registry field is just “go with the flow”. Education is the key to keeping current with the many changes. Thank goodness at Registry Partners we have educational opportunities whether it be attending an educational conference or viewing online courses.

Michelle Kern, CTR

Project Manager

Registry Partners Oncology

About Michelle

Michelle directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Michelle resides in California with her husband and daughter. In her spare time she enjoys dancing, reading, swimming, walking and going on new adventures with her family.

Past Experience:

Prior to joining Registry Partners, Michelle served as the Oncology Program Manager for Regional Medical Center of San Jose, CA. She has also held positions as Cancer Registrar for Mills-Peninsula Health Services in San Mateo, CA; Remote Cancer Registrar for Stanford Hospital in Palo Alto, CA; Remote Oncology Data Consultant for Precyse Solutions and Oncology Data Coordinator for St. Mary’s Medical Center in San Francisco, CA.

Education/Certifications:

Michelle attended San Francisco State University and Skyline College where she studied Emergency Medical Technology. She is also a Certified Tumor Registrar (CTR).

Professional Associations:

Michelle is a member of the National Cancer Registrars Association (NCRA) and the California Cancer Registrars Association (CCRA).

Q & A with Michelle:

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: Organization, Patience and Practice. From determining patient eligibility to translating language from a medical record into the various standardized codes, the large amount of knowledge required may seem overwhelming. My best advice is to NOT try to memorize everything all at once. I am still a paper manual person so I used flags to bookmark the various important, or highly used references, when I abstracted so that I could quickly find the answers I needed the next time around. As time goes on the information just becomes a part of you and the need to go back to the reference materials becomes less and less.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Go for it! It is such a rewarding career. Cancer registrars may not physically touch a patient like a doctor or nurse may however, understanding the full scope of the disease and to be able to properly abstract and record this information for analysis and data outcomes … you ARE participating in the treatment of those diagnosed with cancer by guiding practitioners to use the best treatment protocols and screenings exams that will improve a patient’s survival.

Q: How do you describe your career to friends and family?

A: I often say that I review patients medical records and input all pertinent information regarding their cancer diagnosis into a database which, then allows for analysis to help understand the cancer diagnosis better and why certain types of cancers happen to certain age and ethnic groups. I explain that having this information means physicians can better treat people currently diagnosed with cancer or better yet,  we can learn how to prevent a person from being diagnosed with cancer in the first place.

Monica Reece, AAS, RHIT, CTR

Quality Control Manager

Registry Partners Oncology

About Monica

Monica serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Monica presently resides in Michigan with her husband and three children. In her spare time, she enjoys walking her dog, bike rides, baking and making memories at their family cottage in Michigan.

Past Experience:
Prior to working with Registry Partners, Monica worked for Beaumont Health System in Royal Oak, MI as a Certified Tumor Registrar for seven years.

Education/Certifications:
She attended Davenport University where she obtained her Associate of Applied Science degree in Health Information Technology and received her Advanced Certificate in Cancer Information Management from Owens Community College. Additionally, Monica is certified as a Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR).

Professional Associations:
She is a member of the National Cancer Registrars Association, Michigan Cancer Registrars Association, American Health Information Management Association, Michigan Health Information Management Association and Southeast Michigan Health Information Management Association.

Previous Positions at Registry Partners:
Project CTR

Q & A with Monica:

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: One way to improve abstraction skills is to get familiar with the manuals and organize any abstracting notes. I have notes separated by site so I have information I may commonly need in one spot when working on a specific site.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: I became interested in the Cancer Registry profession while I was working towards my associates degree in HIT. I had a textbook with one chapter on cancer registry. I had never heard of it and it peaked my interest.

Q: What do you like most about your position as a Quality Control Manager?

A: I know that I am helping CTRs with their abstracting just as my Quality Control Managers have helped me. It is inspiring. I get to offer a listening ear and guidance with how to find and interpret rules from our standard setting organizations.

Nancy Sansone

Nancy Sansone, BA, CTR

Project Manager

Registry Partners Oncology

About Nancy

Nancy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Nancy resides in Pennsylvania with her husband and they have two sons. In her spare time, she enjoys singing in the choir, reading, and working on crossword puzzles.

Past Experience:
Prior to working with Registry Partners, Nancy worked for Clarion Hospital in Clarion, PA as a Cancer Registrar where she was tasked with all aspects of cancer registry operations and accreditation related activities.

Education/Certifications:
Nancy has a Bachelor of Arts degree in Psychology Pre-Med, and has taken additional coursework in Physical Therapy. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Nancy is a member of the National Cancer Registrars Association (NCRA) and the Pennsylvania Association of Cancer Registrars (PACR).

Previous Positions at Registry Partners:
Project CTR, Project Specialist

Q & A with Nancy:

Q: How do you describe your career to friends and family?

A: I usually tell people (at the most basic level) that required by state law, my job is about collecting data regarding the diagnosis and treatment of cancer. The local level of data collection is where information on the prevalence of cancer starts (city, state and county of origin) along with collection of the diagnostic and treatment data which drives decision making in the hospital with regard to staffing, equipment and services being provided. I usually also mention that this data is the basis for understanding effectiveness of treatment for the various types of cancer in addition to patient outcomes. I also explain the voluntary cancer program accreditation process that hospitals can choose to participate which signifies they have met various standards of quality and cancer program expectations required by the American College of Surgeons, Commission on Cancer. I explain that cancer registrars are involved in overseeing the accreditation process, which involves Cancer Committee involvement, setting cancer program goals, executing quality studies and organizing screening and prevention activities within the community they serve.

Q: Did you have a mentor when you began your career in the cancer registry or did you learn on your own? What are the pros and cons for this type of learning?

A: I had a combination of both. The facility I worked for paid for a few hours of mentoring for me each week by a CTR in a neighboring town. A lot of the material has to be read over, studied and practiced … and no one can do that for you, however, I think that having a mentor was invaluable. I was tasked with completing the registry work and trying to learn what I needed to know, to sit for the CTR exam. My facility expected me to sit for the exam at the earliest allowable date. It was incredibly helpful to have a mentor available to ask questions, to review my work and explain where I needed to improve.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: I definitely think someone who thinks they may be interested in this type of work should pursue it, however, pursuing it should also include obtaining the CTR credential because it is required if working in an accredited cancer program and opens up many opportunities, providing job security. With a CTR credential, you have the flexibility to pursue most hospital, government, or work from home options, which leads to maximum flexibility, higher pay, and more opportunities for growth. Everyone is going to be touched by cancer in some way at some point in their lives, so the knowledge gained is invaluable.

Nicole Burmeister-Kintz, CTR

Project Manager

Registry Partners Oncology

About Nicole

Nicole directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her data abstraction teams. Nicole resides in Florida with her husband and they have three sons. In her spare time, she enjoys going to the gym, spending time with her family and reading.

Past Experience:
Prior to joining Registry Partners, Nicole served as Cancer Registrar and Cancer Data Services Manager for West Florida Hospital. As Cancer Data Services Manager she was responsible for ensuring compliance with the ACoS accreditation process, organizing Cancer Conferences and Cancer Committee, training new registry team member’s, oversight of the cancer registry department and cancer registry operations, quality control reviews, assisting with studies and writing policies and procedures.

Education/Certifications:
Nicole earned her Associate of Arts degree from Pensacola State College and is a Certified Tumor Registrar (CTR).

Professional Associations:
Nicole is a member of the National Cancer Registrars Association (NCRA) and Florida Cancer Registrars Association (FCRA).

Q & A with Nicole:

Q: In your opinion, what makes your career interesting?

A: I feel that I have a very interesting career being able to contribute to the fight against cancer. While I do not directly interact with patients and families who are fighting against cancer, I make an impact behind the scenes by providing quality, accurate data. This data helps improve the quality of treatment patients receive, and it also contributes to new and improved treatment options for patients.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Many people have said to me before that they would like to do what I do and learn how to be a CTR. I always tell them that I love my career choice and that I do not feel like it is a job. It truly is a rewarding career because I know that what I do is important and fulfilling and ultimately contributes to the fight against cancer. I would advise anyone to look at being a CTR as a career not a job. I would recommend talking to other CTRs and joining a group on social media. There is a wealth of information on social media, and everyone is willing to discuss what it means to them to be a CTR.

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: For anyone considering a remote position outside of the clinical setting, I would advise joining a group on social media. You can discuss problems, ask questions and share triumphs with other members who are experiencing and have experienced what you are going through. I would advise setting a routine for yourself. When working remotely, you don’t have to go full makeup but feel good about yourself when you are working. Make time for your family and friends away from the work/home environment. Most importantly, remember that when you are working, you are working and doing something wonderful for you, your family, and for those who are fighting with cancer.

Nicole Housinger

Nicole Housinger, CTR

Project Director

Registry Partners Oncology

About Nicole

Nicole directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. She presently resides in Indiana with her husband and son. Nicole enjoys running, photography, traveling, cooking, being outdoors, and spending time with her family.

Past Experience:
Before joining Registry Partners, Nicole began her career in the Oncology field as Senior Cancer Registrar for the Charles A. Sammons Cancer Center at Baylor University Medical Center in Dallas, TX and Baylor Regional Medical Center in Plano, TX.

Education/Certifications:
She studied for her Associates Degree in Applied Science at Ivy Tech Community College in Lafayette, IN. She also completed the American Health Information Management Association’s Approved Coding program followed by the American Health Information Management Association’s Cancer Registry Management Program. She earned her Certified Tumor Registrar (CTR) certification in 2010.

Professional Associations:
Nicole is a member of the National Cancer Registrars Association (NCRA) and Indiana Cancer Registrars Association (ICRA).

Previous Positions at Registry Partners:
Project CTR, Project Specialist and Project Manager

Q & A with Nicole:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I became aware of the profession because my mom was actually an Oncology nurse at the time who was involved in Cancer Committee and close to the Cancer Registrar as well. After completing an Inpatient Coding Program and not quite finding my passion, I considered that the Cancer Registry Management program may be a better fit. In order to prepare for the CTR exam, I completed the NAACCR prep webinar series and compiled a study schedule that covered the exam content that was several months long. I would highly recommend studying early and often!

Q: Did you have a mentor when you began your career in the cancer registry or did you learn on your own?

A: I was fortunate enough to have several mentors of different capacity when I began. I started in a large hospital registry that had numerous CTR’s and registrars in training to reach out to for help. If you don’t have a mentor and are learning on your own, I would encourage you to participate in the NCRA mentoring program for someone to connect with.

Q: What do you enjoy most about working for Registry Partners?

A: If I had to choose just one, it would be the flexibility that I have with my work and personal life balance. As a first-time mom, this has been invaluable for my family and I to define what we want this balance to look like and still be active within the company and registry field.

Nikki Maddox, RN, CSTR

Registry Services Director

Registry Partners Quality

About Nikki:

Nikki directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Nikki resides in Texas with her husband and two children. In her spare time she enjoys reading, watching her daughter’s softball games, watching movies on Netflix and training for 5K runs.

Past Experience:
Prior to joining Registry Partners, Nikki worked as a Core Measure Specialist and Emergency Room Nurse for Rio Grande Regional Hospital in Texas where she completed concurrent and retrospective reviews for various inpatient and outpatient core measure data sets. She has also served as a Trauma Analyst/Emergency Room Nurse for South Texas Health Systems where she was responsible for the Trauma Registry; additionally, Nikki has worked as a Medical/Surgical & Emergency Room Nurse for St. Francis Medical Center (a Level III Trauma Center) in Texas.

Prior to entering into the healthcare field, Nikki served in the United States Marine Corp as a Non-Commissioned Officer in charge of Training where she designed databases for tracking and maintaining training needs, coordinated staff meetings and training areas, organized and compiled quarterly training statistics and provided education and training to new staff. In 2002 she received a Navy and Marine Corp Achievement Medal.

Education/Certifications:
Nikki earned her Associates Degree in Nursing from the Community College of Baltimore County and is licensed as an RN in the state of Texas and earned her Certified Specialist in Trauma Registry (CSTR) national certification.

Previous Positions at Registry Partners:
Project Specialist, Project Manager and Senior Project Manager

Q & A with Nikki:

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: While there are so many benefits to holding a remote position, you do have to be very disciplined about keeping home and work life separate. You might find it best to set a ‘work schedule’ and stick to that so that you do not feel that you are working all day and night and that you are meeting your committed work hours. A quiet, private location free from distractions is a must.

Q: With so many career options in the healthcare industry, why did you choose a career focused on data collection and clinical outcomes?

A: I chose the path of data collection and clinical outcomes because I like to see the big picture. I feel that through reviewing the entire patients chart, from start to finish, and then seeing the patient outcome, it has increased my knowledge base and made me a better nurse. I also like the problem-solving aspect; being able to identify areas that can be improved and give suggestions on how to do so.

Q: Having worked in the clinical patient care setting for a number of years what made you decide to seek opportunities outside of direct patient care?

A: While at times I miss the direct patient care and going home knowing that I made a difference in someone’s life, I know that what I am doing behind the scenes has the potential to make a difference to a greater number of people and their overall healthcare.

Pamela Marshall, RN, BSN

Senior Project Manager

Registry Partners Quality

About Pamela:

Pamela (Pam) directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Pam resides in Texas with her two pugs, Luna and Dobby. She enjoys baking, crafting and loves traveling, especially on Disney cruises.

Past Experience:
Prior to joining Registry Partners, Pamela served as the VPS Site Coordinator at Texas Children’s Hospital for two and a half years managing the VPS data collection process for PICU and CVICU, training new VPS data collectors and serving as a member of the Critical Care Quality Team. She also held positions such as: PICU RN and VPS Data Collector for five years at Texas Children’s. Additionally, she worked as a PICU nurse at Dell Children’s Hospital and a Software Integrator and Documentation Manager at NASA Johnson Space Center.

Education/Certifications:
Pamela completed her BSN degree through Texas Woman’s University in Houston, TX, is a licensed registered nurse (RN) in the state of TX and has PALS and BLS certification.

Previous Positions at Registry Partners:
Clinical Data Abstractor

Q & A with Pam:

Q: Having many years of experience working in the pediatrics field, what transformations have you witnessed in the care being provided to pediatric patients that you can attribute to an increased focus on healthcare quality?

A: “Quality” in healthcare has become a mainstream concept in pediatric hospitals, I believe, in part due to the availability of information from data registries. Clinicians are not just focusing simply on what went “wrong” such as the number of catheter associated infections, but on what people are doing “right” to prevent infections. Recently there has been more attention on sepsis treatment and identifying early signs of sepsis to prevent poor outcomes. There is so much data to be harnessed! I’m thankful to play a small role in that area.

Q: What do you like most about your position as Senior Project Manager?

A: I enjoy the challenges of working with multiple teams of people on different projects, while having a core team of managers to collaborate with. I appreciate the open communication and constant support from my leaders. I have learned more about myself since becoming a Senior Project Manager, for example, I thought I was an organized person, but this position has brought me to a whole new level of organization!

Q: If you could select one memorable moment that has occurred throughout your healthcare career what would it be and why?

A: A colleague and I worked together tirelessly on a quality improvement project for almost one year and were selected to speak at a national conference to present our data. We received so much support from other colleagues and were inspired to work on other QI projects. It was a very humbling experience and I am very grateful for that opportunity.

Patricia Fordham

Patricia Fordham, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Patricia

Patricia (Tricia) directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Tricia lives in Georgia with her husband and dog named Penny. She has two children and three grandchildren. Tricia enjoys gardening, cooking, going to the beach and spending time with family.

Past Experience:
Prior to working with Registry Partners, Tricia worked for the Medical Center of Central Georgia in Macon, GA as well as Coliseum Medical Center in Macon, GA as a Cancer Registrar.

Education/Certifications:
Tricia has an Associate’s Degree in Health Information Technology and is a Certified Tumor Registrar (CTR).

Professional Associations:
Tricia is a member of the National Cancer Registrars Association (NCRA) and Georgia Tumor Registrars Association (GATRA).

Previous Positions at Registry Partners:
Project CTR, Project Specialist, Quality Control Specialist

Q & A with Tricia:

Q: In your opinion, what makes your career interesting?

A: One thing that makes my career interesting is seeing the progress that’s been made in cancer research and cancer treatments over the years. And knowing we as cancer registrars played a part in that by providing the cancer data.

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I became aware of the CTR profession while attending college to earn my associates degree in Health Information Technology. One of our clinical requirements was to spend a number of hours in the local hospitals cancer registry department. I found the work that was being performed in the registry very interesting. Once I graduated from Macon State College I was able to get a job in the Cancer Registry. Working in the registry everyday helped prepare me for the CTR certification. Not only did that help prepare me for the CTR certification but I also attended a CTR workshop hosted by the GA Tumor Registrars Association and read over the “SEER Program Self Instructional Manuals for Tumor Registrars”. Study, study, study.

Q: When mentoring a new CTR or someone seeking their CTR certification, what do you find most rewarding about your interaction with client mentees?

A: What I find most rewarding about my interaction when mentoring someone seeking their CTR certification is seeing their enthusiasm and drive towards making this their profession. It’s so rewarding when you get an email from them stating “I passed the CTR exam”. I’m proud to say I work for a company that offers this service to our clients and that I helped their employee achieve the goal of becoming a CTR.

Roberta Adams, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Roberta:

Roberta directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Roberta resides in Arkansas with her husband, two daughters and a dog named Ellie. She enjoys spending time with family and friends and outdoor activities such as hiking and biking. She is passionate about running and has participated in multiple 5K’s and has also completed a lady’s duathlon (bike and run event).

Past Experience:
Roberta began her cancer registry career in 2010 as the Cancer Registrar for Mercy Hospital Fort Smith in Fort Smith, Arkansas. She has also worked as Cancer Registrar for Saint Francis, Warren Clinic in Tulsa, OK, before accepting a position working for the Arkansas Central Cancer Registry as a Health Program Specialist/Cancer Registrar.

Education/Certifications:
Roberta attended Arkansas Tech University – Ozark Campus where she received her Associate’s degree in Business Technology/Medical Transcription. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Roberta is a member of the National Cancer Registrars Association (NCRA) and Arkansas Cancer Registrars Association (ArCRA).

Previous Positions at Registry Partners:
Project CTR

Q & A with Roberta:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: I became aware of the CTR profession through the facility I completed my college internship with. I prepared for the certification by working in the facility for 1 year with a CTR, attending all available Cancer Registry Education and numerous hours of studying.

Q: You have worked in hospital registries as well as a state central registry. What do you feel are some qualities that are necessary for someone to be a good cancer registrar?

A: I feel some good qualities to be a good registrar are time management, interest in continuing education, attention to detail and ability to adapt to changes. The cancer registry field is always changing and a good registrar needs to be willing to undergo education and willing to embrace change.

Q: When mentoring a new CTR or someone seeking their CTR certification, what do you find most rewarding about your interaction with client mentees?

A: I find the ability to share my knowledge and experience with mentees is very rewarding. I enjoy helping the mentees develop cancer registry skills and confidence. The most rewarding is when the mentee feels well prepared to take the CTR exam.

Sandy Dalen, MPA, BSW

Registry Services Director

Registry Partners Quality

About Sandy

Sandy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Sandy presently resides in Michigan with her husband and they have one daughter. Sandy is active with her church and makes fish hats to raise funds for the local “Coats for Kids” organization. She enjoys reading mysteries, making quilts and helping others in her church family. She also enjoys cheering on her favorite baseball team, the Detroit Tigers.

Past Experience:
Prior to joining Registry Partners Sandy has held positions as Quality Manager, Managed Care Coordinator, Project Manager for a home healthcare company where she developed and managed specialty programs, Dental Services Program Coordinator and Contracts Coordinator.

Education/Certifications:
Sandy earned her Masters of Public Administration degree from the University of Michigan and also holds a Bachelor of Social Work degree from Alma College, also in Michigan. She has completed certification as a Six Sigma Black Belt.

Professional Associations:
Sandy is a member of the National Association for Healthcare Quality (NAHQ) and the Michigan Association for Healthcare Quality (MAHQ).

Previous Positions at Registry Partners:
Validation Specialist and Senior Project Manager

Q & A with Sandy:

Q: What do you find to be the most rewarding part of your career in healthcare quality?

A: Helping our clients understand their data and identify their opportunities for improvement.

Q: What advice would you give to other individuals pursuing a career in healthcare quality?

A: Find what aspect of healthcare you are passionate about, combine that with your strengths and focus on building your career where the two interact.

Q: What tips can you provide that may help a clinical data abstractor improve their abstraction skills and become a more efficient abstractor?

A: Never assume you remember all the criteria for each data element. Have your resources ready and available to refer to when needed.

Sheila Veuleman, RN, BSN, CPE, COS-C

Business Development Associate

Registry Partners Quality

About Sheila

Sheila supports the acquisition and maintenance of Quality Division clients. Sheila resides in Louisiana with her husband. They have three sons and a Chihuahua named Trudy. In her spare time, she enjoys spending time with family, making memories in outdoor activities and sporting events, photography and crafting such as embroidery and scrapbooking.

Past Experience:
Prior to joining Registry Partners, Sheila held various nursing and quality related positions some of which include serving for six years as a hospital charge nurse/flight nurse for the neonatal intensive care unit at Willis Knighton Medical Center; working as the Director of Nursing for Amalgam Adolescent Psychiatric Hospital; serving as Administrator for Winward Hospital; working as an Assistant Administrator and Director of Quality & Risk Management for Christus Coushatta Health Care Center; serving as Quality Improvement Specialist for eQHealth Solutions (Medicare QIO); and providing direct patient care as a Registered Nurse for Synergy Home Care.

Education/Certifications:
Sheila attended Northwestern State University in Shreveport, LA where she earned her Bachelor of Science in Nursing. Additionally, she holds two national certifications: CPE (Certified Patient Educator) and COS-C (Certified Oasis Specialist-Clinical).

Professional Associations:
Sheila’s professional activities and memberships include serving as a board member and regional representative for the Louisiana Association for Health Quality and community advisory member for the University of Louisiana at Monroe Department of Health Studies. She is also a member of NAHQ (National Association for Healthcare Quality).

Previous Positions at Registry Partners:
Project Manager, Project Director and Vice President of Operations for Pediatric Registry Services

Q & A with Sheila:

Q: Having worked in the clinical patient care setting for a number of years what made you decide to seek opportunities outside of direct patient care?

A: When I worked at the bedside in the NICU, I constantly looked for ways to improve care to our tiniest patients. It was here, where I was presented the opportunity to serve on a Performance Improvement project, in an effort to decrease infection rate in our NICU. During that project, I saw how better processes could improve care to all of our patients and I was hooked. Being an analytical person, who wants to know the supporting information, the why and the how, it just seemed like a perfect fit for me. So, I began my journey from direct patient care, into the quality improvement world.

Q: What do you like most about your position as Business Development Associate?

A: I love the opportunity to meet new people and learn about what, in their job, is keeping them awake at night and provide them an opportunity to partner with an amazing company who offers assistance and support, to help improve their processes, improve care to their patients and perhaps even get a little more sleep at night.

Q: What advice can you give others who are seeking opportunities in the healthcare quality industry?

A: My best advice would be to fall in love with improving the care of patients in all settings; to ensure patients receive the highest quality of care available. Also get involved with quality organizations such as the National Association of Healthcare Quality, or your state quality association. They are always looking for volunteers to work on quality initiatives. Continue to think inside and outside the box, always remember the lightbulb was not invented by doing continuous process improvement on the candle!

Shirley Arnall, RN, BSN

Validation Manager

Registry Partners Quality

About Shirley

Shirley serves as a clinical data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Shirley presently resides in Missouri with her husband and they have one son. In her spare time she enjoys entertaining, baking, gardening, playing piano, and spending time with her family.

Past Experience:
Prior to joining Registry Partners, Shirley worked for five years as an Outcomes Specialist/Clinical Reviewer for HCA Lee’s Summit Medical Center in Missouri and has held positions as Quality Assessment Analyst and Quality Improvement Specialist for Menorah Medical Center in Missouri and Blue Cross Blue Shield of Kansas City. She also served as an Executive Staff Assistant for Cleveland Chiropractic College and as an Administrative Assistant for the University of Kansas Medical Center.

Education/Certifications:
Shirley is a Registered Nurse, presently licensed in the state of Missouri, and earned her Bachelor of Science in Nursing (BSN) from Wichita State University, Kansas. She also has a Bachelor of Science in Medical Records Administration degree from the University of Kansas Medical Center.

Previous Positions at Registry Partners:
Clinical Data Abstractor and Validation Specialist

Q & A with Shirley:

Q: You have been in the field of healthcare quality for a number of years. What prompted you to select this field and what do you like most about it?

A: I’ve always had an interest in healthcare, and chose the healthcare field because I wanted to help others. In the course of my career I’ve been afforded so much more and have enjoyed a wide range of career opportunities, from clinical practice to clinical documentation systems and health information abstraction.

Q: If you can think of one piece of advice you received over the course of your career, that could help others in the healthcare quality profession, what would it be?

A: The healthcare field can be very demanding and cause a struggle in balancing work and personal life. During the course of my career, I’ve learned that you have to give yourself permission to take care of yourself first, so that you can be more effective in your career, family and personal life. To approach the challenge of multiple priorities by focusing on just one thing … your own personal energy. To make choices that maximize your energy like eating right, exercising, getting enough sleep and avoiding unnecessary stress it makes it easier to manage all of the other priorities in your life. This promotes better quality of work, helps to keep your career on track, and your personal life more balanced. Someone once said to me, “If you ruin your health, you will not be able to accomplish much else”.

Q: What do you like most about working as a Validation Manager?

A: I have a strong customer-service focus, so I really enjoy helping and guiding our staff toward quality abstraction of health data, learning core measure and registry guidelines, and gaining expertise with electronic medical record systems.

Stacy Elliott

Stacy Elliott-Torrez, CTR

Senior Registry Operations Director

Registry Partners Oncology

About Stacy

Stacy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project directors, project managers and data abstraction teams. Stacy lives in Texas with her husband and two children. She enjoys volunteering with school PTA associations, loves going out to eat with family and enjoys watching her daughter play volleyball.

Past Experience:

Prior to her experience with Registry Partners she worked at Goldston Regional Hospital in Goldston, TX for six years as a Cancer Registry Specialist. As Cancer Registry Specialist Stacy was involved with casefinding, abstracting, follow-up, worked on cancer registry data reports and helped prepare for cancer committee and cancer conferences.

Education/Certifications:

Certified Tumor Registrar

Professional Associations:

Stacy is a member of the National Cancer Registrars Association (NCRA) and the Texas Tumor Registrars Association (TxTRA).

Previous Positions at Registry Partners:

Project CTR, Project Specialist, Project Manager and Project Director

Q & A with Stacy:

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: Just Do it. First of all, you are helping the fight against cancer by gathering data for research and treatment. Cancer Registrars are compensated well and have the ability to work in a facility or work from home. There are so many opportunities for Cancer Registrars today.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: Honestly, back in 2000, I had no idea that a Cancer Registry even existed. My previous supervisor, mentor and friend, who had fallen into a Cancer Registry Director position had an opening, told me about the job and said I would love it. At first, I did not know what I had gotten myself into, but after a little while I did love it. And now, 17 years later, I still love it.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: Having a mentor for sure is a great benefit. I had so many questions in the beginning. My director made it a great learning experience and fun. She made flashcards and had reference materials for each site. We had crossword puzzles and made it a group learning experience. When you have someone in person or on the phone to go to for questions and answers it helps you talk it out and learn faster. Sometimes when you read things “on your own” you can read into the meaning differently than what it is really saying. Having a mentor was very important to me.

Stacy Gehm, MS, BSN, RN

Registry Services Director

Registry Partners Quality

About Stacy

Stacy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Stacy resides in New York with her significant other, Brad and four children. In her spare time, she enjoys spending time with family and friends, watching movies, kayaking, hiking, sewing, crocheting, quilting and scrapbooking.

Past Experience:
Prior to joining Registry Partners, Stacy worked as a Quality Specialist for Our Lady of Lourdes Hospital in Binghamton, New York, where she was involved with establishing ongoing goals and objectives for quality improvement. As Quality Specialist she was involved with assisting departments with meeting regulatory agency requirements, assisting with physician peer review, integrating Joint Commission and CMS outcomes, conducting medical case reviews and initiating the NSQIP program including processes, reports and data abstraction.

Stacy’s past work experience also includes serving as a Graduate Registered Nurse Anesthetist for Riverside Associates of Anesthesia, PC, in Binghamton, New York; working as a Registered Nurse in the Perioperative Department at Our Lady of Lourdes Hospital in Binghamton, New York, and serving as an ICU Registered Nurse for Wilson Memorial Hospital in Binghamton, New York.

Education/Certifications:
Stacy earned her Master’s of Science degree from Albany Medical College in Albany, New York; her Bachelor of Science in Nursing from University of Delaware in Newark, Delaware; and her Associates in Applied Science in Nursing from Broome Community College in Binghamton, New York. Stacy is licensed as a Registered Nurse in New York and holds certifications in Basic Life Support, VPS Data Abstraction and Surgical Clinical Reviewer NSQIP.

Previous Positions at Registry Partners:
Clinical Data Abstractor, Validation Manager

Q & A with Stacy:

Q: After working several years in a clinical hospital setting, what would you say is the best part of working remotely?

A: The best part of being remote is flexibility of hours, working from the comfort of home and still being able to affect patient care.

Q: What do you like most about your position as Registry Services Director?

A: I appreciate the support and open communication amongst the leaders and team members that I get to work with every day. They are an amazing group of people!

Q: If you could select one memorable moment that has occurred throughout your healthcare career what would it be and why?

A: The most recent memorable moment was the decision to work full time for Registry Partners. The changes that have occurred in my work/life have been wonderful.

Stephanie Scruggs, RN, BSN, SCR

Validation Manager

Registry Partners Quality

About Stephanie:

Stephanie serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Stephanie resides in Mississippi and has two children. She enjoys traveling, spending time at the beach, gardening, and is very involved with her church where she serves in the nursery.

Past Experience:
Stephanie’s work experience includes serving as a NSQIP Surgical Clinical Reviewer for North Mississippi Medical Center in Tupelo, MS where she started the first NSQIP site in the state of Mississippi. Stephanie has also held positions such as: PACU Nurse, Pre/Post-Op Nurse, OR/Circulating Nurse and Nurse Manager, Short Stay Surgery.

Education/Certifications:
Stephanie earned her Bachelor of Science in Nursing degree from the University of North Alabama in Florence, AL. She is certified in Adult and Pediatric Life Support and i Surgical Clinical Reviewer (SCR) through the American College of Surgeons NSQIP program.

Previous Positions at Registry Partners:
Clinical Data Abstractor

Q & A with Stephanie:

Q: Why do you believe clinical data registries are so important?

A: I believe Clinical Data Registries are important because they provide valuable data which in turn can be used for Quality improvement projects, establish best practices, and allow for research projects which all lead to better patient outcomes.

Q: What do you find to be the most rewarding part of your career in healthcare quality?

A: I recently helped implement an Enhanced Recovery after Surgery Program (ERAS) at the hospital where I work full time and the results have been exemplary. We decreased a length of stay on Colorectal cases from over 7 days to 3 days in a period of one year. This gives me great satisfaction knowing the improvement in care that the patients received.

Q: What do you like most about working for Registry Partners?

A: Registry Partners was a life saver to me and has provided the means to supplement my income. I have been with the company since 2014 and I love it. My supervisor, is exceptional! It’s wonderful to know that you are appreciated and she takes the time to always let me know when she is proud of my work or just to let me know she cares.

Sue VonBosse, RN, BSN

Validation Manager

Registry Partners Quality

About Sue

Sue serves as a clinical data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Sue lives in Oregon, with her husband. In her spare time she enjoys showing her dogs in agility trials and rally/obedience. She enjoys hiking, paddle boarding, weekend camping trips, and taking jeep excursions to remote areas in search for hidden lakes.

Past Experience:

Prior to joining Registry Partners, Sue worked as Manager of the Hospital Quality Program for Parkland Medical Center in Derry, New Hampshire. She has also served in capacities such as: Healthcare Quality & Patient Safety Specialist/Patient Advocate for Carney Hospital in Dorchester, MA; Administrative Clinical Advisor/Operating Room for BIDMC in Boston, MA; Registered Nurse Auditor/Program Manager for Nurse Audit, Inc. in Portsmouth, NH; Operating Room Manager & Surgical Services Staff Nurse for Anna Jaques Hospital in Newbury Port, MA; and Surgical Services Nurse for North Shore Medical Center in Salem, MA.

Education/Certifications:

Sue completed her BSN degree at Austin Peay State University where she graduated Summa Cum Laude and she is licensed as an RN in the State of Oregon.

Previous Positions at Registry Partners:

Clinical Data Abstractor, Validation Specialist, Senior Project Manager

Q & A with Sue:

Q: What do you like most about your position as Senior Project Manager?

A: I love being part of a collaborative effort to provide the best abstraction and consultation services to our clients. The clients challenge me to do better, learn more, and go that extra step. I enjoy the close relationships I have developed and appreciate the clients welcoming me as an important part of their Quality Teams.

I also love that I am surrounded by intelligence, common sense, and motivation. Because our abstractors and leadership have worked in the quality industry they have seen/heard so much in their “previous lives” that they bring to the table. They apply their experiences to every case that they abstract, and I learn so much from their thought processes. I also love that the RPI leadership supports the management team. I never feel alone doing this job!

Q: What advice can you give others who may be considering a remote position outside of the clinical setting?

A: The idea of making your own schedule is extremely alluring, and it has worked for me. My advice is to determine if you think you would like to be in a daily “solitary” position. While we do have regular contact with each other, working from home does not provide the face to face interaction that some people may be used to having or may need. That’s not to say that we are not a close knit group, just not in the way a facility based position works. Once you determine  remote work is for you, organize your life so that you can separate work from home. Plan to “go to work” each day, and leave. I personally have to put my computer out of my sight, so I will not just log on for that “one last task”. Understand that this is a career, and think carefully about your ability to commit to giving the remote position the same effort and respect that an on-site office position would require.  

Q: What tips can you provide that may help a clinical data abstractor improve their abstraction skills and become a more efficient abstractor?

A: Use the resources provided by Registry Partners which are all stored in one place. For those who do not work for Registry Partners, try to place all of your resources in one folder or location on your computer or work server. I save so much time having the resources at my fingertips. On that note, have the manual(s) that you will reference open and ready when you abstract.

Susanna Mitchell

Susanna Mitchell, CTR

Quality Control Manager

Registry Partners Oncology

About Susanna

Susanna serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Susanna resides in Virginia with her husband and they have one daughter. In her spare time, she enjoys spending time outdoors, kayaking, hiking and gardening.

Past Experience:
Prior to joining Registry Partners, Susanna worked as the Cancer Registrar for Maine General Medical Center in Waterville, Maine. She also served as Cancer Registrar & Quality Coordinator for Carilion Clinic in Roanoke, Virginia.

Education/Certifications:
Susanna received her Bachelor of Science Degree at The College of William and Mary in Williamsburg, VA with a major in biology and minor in chemistry. She is also a Certified Tumor Registrar (CTR).

Professional Associations:
Susanna is a member of the National Cancer Registrars Association (NCRA) where she has served on the Education Committee as well as the Virginia Cancer Registrars Association (VCRA) where she has served as Vice President.

Previous Positions at Registry Partners:
Project CTR, Quality Control Specialist, Quality Control Director and Vice President of Quality, Education and Mentoring.

Q & A with Susanna:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: A friend of mine from medical records moved into the cancer registry and told me about the profession and encouraged me to apply when an opening became available. To prepare for the exam, I read the Cancer Registry Management book and took notes. Lots of index cards that I would study while on the treadmill. I took the AHIMA prep course and I signed up for the NCRA mock exam. I did a lot of reading and practiced the index cards.

Q: What advice would you give to other individuals considering a cancer registry career and pursuing their CTR?

A: It’s an extremely rewarding career. We impact patients not only statistically, but now in real time with ensuring the standard of care is administered.

Q: When mentoring a new CTR or someone seeking their CTR certification, what do you find most rewarding about your interaction with client mentees?

A: Their excitement is infectious. It’s so rewarding to speak with someone excited about the field and anxious to learn as much as possible.

Suzanne Gomez

Suzzane Gomez, RRT, RCP, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Suzzane

Suzzane directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Suzzane resides in Texas and has two sons. She enjoys spending time with family, attending church, traveling, reading, writing, crafting, watching football and movies.

Past Experience:
Prior to joining Registry Partners, Suzzane worked for BSA Health System in Amarillo, TX as a Registry Specialist II for four years and as a Senior Respiratory Therapist for five years.

Education/Certifications:
Suzzane is a graduate of Amarillo College where she received her Associate of Applied Science Degree in Respiratory Care in 2006. Her credentials consist of Certified Respiratory Therapist, Respiratory Care Practitioner, Registered Respiratory Therapist and Certified Tumor Registrar (CTR).

Professional Associations:
Suzzane is a member of the National Cancer Registrars Association (NCRA), Texas Tumor Registrars Association (TxTRA) where she has served on the Website and Finance Committees, American Association of Respiratory Care and Texas Society of Respiratory Care.

Previous Positions at Registry Partners:
Project CTR and Project Specialist

Q & A with Suzzane:

Q: In your opinion, what makes your career interesting?

A: There are many interesting facets of being a Cancer Registrar and working in this field. My most favorite part is the vital role we play in the management of cancer data to improve information available for researchers, hospitals, caregivers, and public health initiatives. What we do has a direct effect on cancer treatments, cancer prevention and screening, and research.

Q: How do you describe your career to friends and family?

A: I usually start with, “You know those commercials on TV with all the cancer statistics, well …?” Most people generally think it’s “cool” that I work from home, but little do they know all the different hats we often wear. From collecting data through casefinding, abstraction, follow-up, and survivorship, to performing quality control, mentoring new potential CTR-candidates, managing hospital registries, providing data for analysis in community cancer programs, and serving as part of the cancer committees to determine the best care for a newly-diagnosed cancer patient. Yes…we do all that, and more!

Q: What do you enjoy most about working for Registry Partners?

A: By far, the wonderful people I work with every day. They truly represent the best in this field with all of the years of experience across the team. If there is anything I need, I know they’re just a phone call away. My fellow co-workers’ ability and willingness to help Registry Partners succeed in every area, is a rare but true blessing.

Tammy Lemon, RN

Validation Manager

Registry Partners Quality

About Tammy

Tammy serves as a data abstraction subject matter expert, ensuring data accuracy through quality control oversight, while keeping abreast of industry specific data collection rules and specification changes and providing ongoing education to her assigned data abstraction teams. Tammy resides in Arkansas with her husband and two children. In her spare time, she enjoys singing, playing the piano and crocheting.

Past Experience:
Prior to joining Registry Partners, Tammy has worked in both clinical and administrative nursing roles, having served as RMC & CMS Coordinator where she oversees the Recovery Auditing process: managing requests, building reports, educating nursing staff and physicians on Utilization Review, auditing patient records to determine appeals appropriateness and writing appeal letters.

As CMS coordinator her responsibilities included: core measure data abstraction, defining educational processes for nursing staff, physicians and Utilization Review staff which ultimately impacted hospital wide process improvements. Additionally, her clinical nursing background includes experience working as a psychiatric nurse, surgical nurse and emergency room nurse.

Education/Certifications:
Tammy received her Associate’s Degree in Nursing from North Arkansas College in Harrison, Arkansas.

Previous Positions at Registry Partners:
Clinical Data Abstractor

Q & A with Tammy:

Q: What do you find to be the most rewarding part of your health care quality career?

A: Of course I have always found satisfaction in helping to develop processes that improve patient outcomes, but when you see a nurse smile and thank you for helping to make his/her job easier and more streamlined … that’s extremely satisfying, because you know, in the end, everybody is benefiting from it.

Q: What do you like most about your position as a Validation Manager?

A: Honestly, I’ve enjoyed every position that I’ve had with Registry Partners. It’s just a wonderful company to work for.

Q: What tips can you provide that may help a clinical data abstractor improve their abstraction skills and become a more efficient abstractor?

A: Study, study, study. Know the Data Dictionary like the back of your hand. But also, realize that you aren’t alone. Some things can be confusing. We’ve all been confused at one time or another, so utilize all your resources. Talk to other abstractors, read the Q&A’s on Qnet, but mostly just relax, take a deep breath and have confidence in your abilities.

Taylor Stortz

Taylor Parker, BS, BA, RHIA, CTR

Project Director

Registry Partners Oncology

About Taylor

Taylor directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Taylor resides in Indiana with her husband and two dogs. She is a die-hard sports fan and enjoys attending Indianapolis Colts, Indiana Pacers and Indiana Hoosiers games. She has a special love for marching band and has played the flute, piccolo and piano and has taught numerous high school marching bands. She also enjoys reading, traveling, attending concerts, gardening, going to the gym and spending time with her family.

Past Experience:
Prior to working with Registry Partners, Taylor worked as a Certified Tumor Registrar in an accredited cancer program environment and served as a Medical Records Inpatient Coder at Franciscan St. Francis Health in Indianapolis, IN. In her role as Certified Tumor Registrar she abstracted, served as the reporting and quality liaison for RQRS, participated in quality improvement studies and assisted with cancer conferences. As a coder, she achieved 100% on her quarterly coding audits and she personally conducted audits on 100% of Radiation Oncology charts. Taylor also served as the ICD-10-CM/PCS super user for her coding department and is fully trained in ICD-10.

Education/Certifications:
Taylor earned her Bachelor of Arts degree from St. Joseph’s College in Rensselaer, Indiana and her Bachelor of Science degree in Health Information Administration at Indiana University School of Informatics in Indianapolis, IN. She is certified as a Registered Health Information Administrator (RHIA), a Certified Tumor Registrar (CTR), and is a Lean Six Sigma Yellow Belt.

Professional Associations:
Taylor is a member of the National Cancer Registrars Association (NCRA) and Indiana Cancer Registrars Association (ICRA).

Previous Positions at Registry Partners:
Project CTR, Quality Control Specialist, Quality Control Manager, Project Manager

Q & A with Taylor:

Q: What tips can you provide that may help a CTR improve their abstraction skills and become a more efficient abstractor?

A: Learn from your mistakes; always refer to your manuals and resources; efficiency is a constant process – continue to evaluate your own abstracting and useful tips from fellow CTR’s to always improve efficiency; personally, I find it important to understand the specific treatment guidelines and disease process of the cancer site I am abstracting.

Q: How did you become interested in the CTR/Cancer Registry profession?

A: While in college for my bachelor’s degree we were required to take a class on Cancer Registry. It was only a small piece of the curriculum, but it struck me as an up-and-coming field and a way to make a difference in a person’s life.

Q: When you entered into the cancer registry profession and became a CTR did you learn “on your own” or did you have a mentor? What benefits do you believe a mentor can provide vs. learning on your own?

A: It was a combination of learning on my own and having a mentor. I jumped right into abstracting on my first day. There was no set curriculum or continuous educational feedback. However, I did have a seasoned-manager to review some of my cases and ask questions to as needed. A mentor is a wonderful educational and support asset to anyone new in the field or striving for their CTR credential. I remember feeling “lost” when it came to using my manuals or which manual to even begin searching. A mentor provides the important fundamentals of abstracting. It is important, while in the early stages of abstracting, to learn the manuals and receive constant quality feedback on the abstracts you’re producing. Quality reviews, provided by a mentor, are an instrumental piece to the growth and education of a CTR.

Theresa Real

Theresa Real, RHIT, CTR

Project & Quality Control Manager

Registry Partners Oncology

About Theresa

Theresa directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight and quality control of her data abstraction teams. Additionally, she provides mentoring of on-site staff upon client request. Theresa resides in Pennsylvania with her husband and they have three children and four grandchildren. In her spare time, she enjoys reading, traveling and spending time with her grandsons.

Past Experience:
Prior to joining Registry Partners, Theresa worked as a CTR for Susquehanna Health in Williamsport, PA and Memorial Sloan Kettering Cancer Center in New York, NY.

Education/Certifications:
Theresa earned her Associate of Applied Science degree with a focus in computer programming, from Pennsylvania College of Technology and her Associate of Applied Science in Health Information Technology from Rochester Community and Technical College. Theresa is certified as a Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR).

Professional Associations:
She is a member of the National Cancer Registrars Association (NCRA), Pennsylvania Association of Cancer Registrars (PACR) and the American Health Information Management Association (AHIMA).

Previous Positions at Registry Partners:
Project CTR and Quality Control Specialist

Q & A with Theresa:

Q: What do you find different with your current position compared to your initial cancer registry jobs?

A: We are encouraged to follow our own path and pursue aspects of the profession that are meaningful to each of us. My primary responsibilities are quality control and mentoring which I love.

Q: When mentoring a new CTR or someone seeking their CTR certification, what do you find most rewarding about your interaction with client mentees?

A: I find most rewarding their enthusiasm and desire to learn the profession. I truly believe that we, as CTRs, are making a difference and find it rewarding when others want to step up and make a difference too. It is really cool when I have been attempting to explain how to capture a certain field or why we would use certain codes and I figuratively hear the light bulb snap on when the mentee understands it.

Q: There have been many changes implemented throughout your cancer registry career. Do you have a specific change that stands out as the most memorable change? What advice can you share on how best to deal with change when it occurs in the registry profession?

A: For me the most memorable change was the implementation of collaborative stage in 2004. I was a newbie so everything was exciting to me and it really was not a change but rather something new to learn. The veterans did not seem as excited; in fact, they seemed more frightened than excited. As a veteran today, I understand the fright. My advice is to welcome the change with open arms and embrace it.

Tony Summerlin

Tony Summerlin

Director of Business Development

Registry Partners Quality

About Tony

Tony oversees the daily operations of the Quality Business Development Team and supports the acquisition and maintenance of Quality Division clients. Tony resides in North Carolina with his wife and they have one daughter. In Tony’s spare time he enjoys golfing and spending time with his granddaughter. Tony often says, “life is full of chapters, being able to share the stories of my life experiences and of those who have helped me to be successful is all anyone could ask for”.

Past Experience:

Prior to his career at Registry Partners, Tony spent over 30 years in the Information Technology industry working in sales, marketing and management at several high-profile technology companies. He is among a select group of successful IT sales professionals to have experience in delivering solutions for IT mainframes and storage subsystems, open systems, network management, voice and data communications and storage area networks. Tony attributes his success over the years to taking a professional approach to delivering high quality and timely solutions to his customers. Much of this success is due to his commitment to growth and personal development, being a team player, his willingness to take a leadership role, attention to detail and continual focus on products and services within the industry. His clients view him as a consultant, resource manager and key player in helping them meet their short-term and long-term goals.

Education/Certifications:

Tony is a graduate of Wake Technical College in Raleigh, NC. He is a Vietnam veteran and recipient of both the Air Force and Vietnam Distinguished Service Award and the Air Force Commendation Medal. Throughout his career Tony has achieved corporate recognition and awards for his outstanding service, top sales performance and sales leadership at the regional, divisional and national levels.

Tracy Loar - full shot

Tracy Loar, CTR

Project Director

Registry Partners Oncology

About Tracy

Tracy directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Tracy presently resides in Ohio with her husband and two sons. She enjoys running and biking and has taken part in a mini-triathlon.

Past Experience:
Tracy’s past work experience includes working as a Certified Tumor Registrar in an accredited cancer program for three years at Indiana University Ball Memorial Hospital in Muncie, IN. Prior to working in the cancer registry profession, Tracy was a Veterinary Assistant for 10 years at Overmeyer Veterinary Center in Sylvania, OH.

Education/Certifications:
Tracy has an Associate’s degree in Health Technology from Owens Community College in Perrysburg, OH and is a Certified Tumor Registrar (CTR).

Professional Associations:
Tracy is a member of the National Cancer Registrars Association (NCRA) and the Indiana Cancer Registrars Association (ICRA)

Previous Positions at Registry Partners:
Project CTR and Project Manager

Q & A with Tracy:

Q: In your opinion, what makes your career interesting?

A: I think one of the most interesting parts of my career is the different ways the data we collect is used to improve screening, treatment, and care of cancer patients. To some, what we do is just put information into a database, however, our data is used to identify areas with a higher rate of colon or lung cancer so that additional prevention and screening programs can be provided. These programs not only help with education and early detection but people in these geographic areas may not have access to cancer screening otherwise.

Q: How do you describe your career to friends and family?

A: My career can be difficult to describe to friends and family since most have never even heard of a Cancer Registrar, so I tell them when they hear the number of people diagnosed with lung cancer (or any other type of cancer) in their state or in the U.S. those numbers come from what I do. Our data also helps determine treatment for different stages of cancer. I may be more behind the scenes compared to physicians or nurses but I get to help make a difference to those diagnosed with cancer.

Q: What do you find different with your current position compared to working in a hospital setting?

A: I feel that one of the biggest differences is that I have a larger network of Cancer Registrars to discuss things with. If I’m looking to improve a certain process or have a question on a difficult case I have numerous co-workers that I can reach out to. That is not always the case in the hospital setting especially the smaller hospitals that have a limited number of registrars.

Vicky Ban

Vicky Ban, RHIA, CTR

Project Director

Registry Partners Oncology

About Vicky

Vicky directs and oversees all aspects of her assigned projects ensuring compliance with registry standards and specifications. She ensures the goals and objectives of each project are met through oversight of her project management and data abstraction teams. Vicky resides in Pennsylvania with her husband and two daughters. She has a dog and two cats. In her spare time, Vicky enjoys planting flowers, bike riding, and taking part in her step aerobics, Jazzercise and Zumba classes.

Past Experience:
Prior to working with Registry Partners, Vicky worked for Butler Health System in Butler, Pennsylvania as the Cancer Registrar for almost 8 years and served as a Support Systems Supervisor for Lifesteps, Inc. in Butler, Pennsylvania where she supervised I.T. support staff and office receptionists, maintained the computer network and acted as liaison between computer hardware and software technicians. She also provided training on network security, word processing and spreadsheet applications.

Education/Certifications:
Vicky has a Bachelor of Science Degree in Health Information Management from University of Pittsburgh. She is certified as a Registered Health Information Administrator (RHIA) and Certified Tumor Registrar (CTR).

Professional Associations:
Vicky is a member of the National Cancer Registrars Association (NCRA) and the Pennsylvania Association of Cancer Registrars (PACR).

Previous Positions at Registry Partners:
Project CTR, Project Specialist and Project Manager
Q & A with Vicky:

Q: How did you become aware of the CTR profession & what did you do to prepare for the CTR certification?

A: My freshman year in college, one of the girls on my dormitory floor was going into the Health Information Management field. I knew I wanted to also be in the medical field but did not feel I could handle the clinical aspect. So, I opted to apply for the RHIA program at Pitt. One of my instructors, specifically in Cancer Registry, was very enthusiastic about the Cancer Registry field and when I graduated there was an opening in the Cancer Registry and that is how I got started.

Q: How do you describe your career to friends and family

A: I always tell people I report cancer incidence and treatment to the state and national data base.

Q: What advice do you give to other individuals considering a cancer registry career and pursuing their CTR?

A: I let them know after getting some experience, there is so much you can do with the CTR. A lot of the positions now are flexible and you can work remotely. There is usually room for advancement, depending on the company or health system you are employed by. I have thoroughly enjoyed my career in the Cancer Registry field!

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